ReturnSense vs Tracktor Order Tracking
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ReturnSense, Nov 2, 2026 for Tracktor Order Tracking.
The short answer
- Both list a free plan. Paid plans start at $19/month for ReturnSense and $4.99/month for Tracktor Order Tracking.
- Tracktor Order Tracking lists 21 features ReturnSense’s listing doesn’t mention, including Analytics, API, Automations.
Head to head
Real time package tracking and order lookup for your store
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 carrier
- · Email notifications
- · Exceptions inbox
- · Up to 50 tracked shipments/month
Pro
- · All carriers
- · All exception types and priority rules
- · Daily digest reports
- · Slack integration
- · Up to 500 tracked shipments/month
Business
- · Carrier performance reports
- · Custom notification templates
- · Everything in Pro
- · Up to 2,000 tracked shipments/month
Enterprise
- · Everything in Business
- · Priority support
- · Unlimited shipments
Starter
- · 1,900+ carrier integrations
- · Carrier mapping & fulfillment updates
- · Includes 25 orders per month
- · Real-time tracking page in your store
Flex
- · 1,900+ carrier integrations
- · Includes 200 orders per month
- · Real-time tracking page in your store
- · Shopify email & SMS notifications
Growth
- · +more!
- · Automatic carrier translation
- · Dropship location substitutions
- · Estimated delivery dates
- · Everything in Flex, plus:
- · Includes 400 orders per month
Essential
- · +more!
- · Custom HTML & CSS
- · Custom order statuses
- · Everything in Growth, plus:
- · Includes 2,000 orders per month
- · Order & fulfillment report CSVs
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTracking apps tell you a package is late. ReturnSense tells you what to do about it. It catches delays, failed attempts, address issues, and stalled or lost packages, shows the order value at risk on each, and recommends the next move: wait, trace, resend, exchange, or refund review. Carrier lane reports show which carrier and service level keep failing.
Give customers real-time order tracking on a fully branded page, so they stay on your site instead of being sent to carrier pages. Track orders across 1,700+ carriers with real-time updates, create custom order statuses, reduce “Where is my order?” (WISMO) requests, and send automated email and SMS notifications. Customize your tracking experience to match your brand and improve post-purchase engagement.
- Exceptions inbox with filters for status, carrier, date, and order priority.
- Proactive customer email notifications with customizable templates.
- Slack alerts for urgent exceptions and daily digest summaries.
- Smart recommendations suggesting resend, refund, or wait for each exception.
- Track orders across the globe with over 1,700 integrated carriers
- Order tracking helps customers avoid "Where's my Order?" requests (WISMO)
- Send email/SMS notifications based on package events (delivery, exception, etc)
- Manage what customers see with your fully-customizable tracking page
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReturnSense |  Tracktor Order Tracking |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ReturnSense | Tracktor Order Tracking |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 155 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ReturnSense | Tracktor Order Tracking |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $4.99/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | ReturnSense | Tracktor Order Tracking |
|---|---|---|
| Shopify category rank | #300 | #30(ahead) |
| Shopify App Charts | Not on this week’s charts | #5 on Featured by Shopify in Order tracking |
| Built for Shopify | No | Yes |
| Launched | Apr 24, 2026 | Jun 15, 2015 |
| Languages | 1 | 1 |
| Developer | MoLabs LLC | ShopPad Inc. |
FAQ
ReturnSense and Tracktor Order Tracking: common questions
- Is ReturnSense or Tracktor Order Tracking cheaper?
- Both list a free plan. Paid plans start at $19/month for ReturnSense and $4.99/month for Tracktor Order Tracking. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Tracktor Order Tracking lists 21 the others don’t mention, such as Analytics, API, Automations, Branded tracking page. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ReturnSense, Nov 2, 2026 for Tracktor Order Tracking; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ReturnSense, Nov 2, 2026 for Tracktor Order Tracking. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.