ReturnSense vs CWILL Order Tracking
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ReturnSense, Nov 8, 2026 for CWILL Order Tracking.
The short answer
- Both list a free plan. Paid plans start at $19/month for ReturnSense and $11/month for CWILL Order Tracking.
- CWILL Order Tracking lists 23 features ReturnSense’s listing doesn’t mention, including Analytics, API, Automations.
Head to head
Track Order Status, Order Lookup, Tracking Page, Order Tracker
- United States
- France
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 carrier
- · Email notifications
- · Exceptions inbox
- · Up to 50 tracked shipments/month
Pro
- · All carriers
- · All exception types and priority rules
- · Daily digest reports
- · Slack integration
- · Up to 500 tracked shipments/month
Business
- · Carrier performance reports
- · Custom notification templates
- · Everything in Pro
- · Up to 2,000 tracked shipments/month
Enterprise
- · Everything in Business
- · Priority support
- · Unlimited shipments
Free
- · 20 orders/month
- · Access to 1,600+ carriers & growing
- · Basic analytics
- · Branded & localized tracking page
- · Built for customer accounts
- · Dropshipping mode
Essential
- · 200 orders/month
- · AI product recommendations
- · Advanced analytics
- · Custom shipment status
- · Discount upsells
- · Post-purchase EDD
Professional
- · 2,000 orders/month
- · API & Webhooks
- · Auto-translate tracking details
- · CSV & PDF export
- · CWILL post-purchase hub
- · Pre-purchase EDD
Enterprise
- · 25,000 orders/month
- · And more…
- · Custom integrations
- · Customer success manager
- · Dedicated onboarding manager
- · Dedicated tracking channel
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTracking apps tell you a package is late. ReturnSense tells you what to do about it. It catches delays, failed attempts, address issues, and stalled or lost packages, shows the order value at risk on each, and recommends the next move: wait, trace, resend, exchange, or refund review. Carrier lane reports show which carrier and service level keep failing.
Track orders in real time and catch shipping exceptions and stalled shipments before customers complain—cutting WISMOs, workload, and costly losses. Keep shoppers informed with automatic shipping notifications and a branded, localized tracking page with EDD that lifts satisfaction, loyalty, and repeat purchases. Turn post-purchase traffic into sales with smart upsells and AI recommendations.
- Exceptions inbox with filters for status, carrier, date, and order priority.
- Proactive customer email notifications with customizable templates.
- Slack alerts for urgent exceptions and daily digest summaries.
- Smart recommendations suggesting resend, refund, or wait for each exception.
- Smart dashboard, track your order in 1 go, push parcel tracking info to PayPal.
- Engage your customers through seamless ParcelPanel shipping notifications.
- Branded order lookup page with abundant custom elements, no more WISMO tickets.
- Perfect for dropshipping app, easily hide all Chinese origin with 1 click.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReturnSense |  CWILL Order Tracking |
|---|---|---|
| Detected stores | Not published | 21,003 |
| Net store change, 28 days | 0 | +55 |
| Stores added, 28 days | Not enough data | 63 |
| Big-brand share | Not enough data | 10% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, France, United Kingdom |
Reviews
| Measure | ReturnSense | CWILL Order Tracking |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3,216 |
| New reviews, 28 days | Not enough data | 42 |
| Reviewers a year or more in | Not enough data | 8% |
Pricing
| Measure | ReturnSense | CWILL Order Tracking |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $11/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | ReturnSense | CWILL Order Tracking |
|---|---|---|
| Shopify category rank | #300 | #1(ahead) |
| Shopify App Charts | Not on this week’s charts | #41 on the Shoplist 100 |
| Built for Shopify | No | Yes |
| Launched | Apr 24, 2026 | Jan 25, 2019 |
| Languages | 1 | 20 |
| Developer | MoLabs LLC | CWILL INC |
FAQ
ReturnSense and CWILL Order Tracking: common questions
- Is ReturnSense or CWILL Order Tracking cheaper?
- Both list a free plan. Paid plans start at $19/month for ReturnSense and $11/month for CWILL Order Tracking. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- CWILL Order Tracking lists 23 the others don’t mention, such as Analytics, API, Automations, Branded tracking page. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ReturnSense, Nov 8, 2026 for CWILL Order Tracking; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ReturnSense, Nov 8, 2026 for CWILL Order Tracking. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.