Dekan.ai vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Dekan.ai, Nov 9, 2026 for Support Board.
The short answer
- Only Dekan.ai lists a free plan. Paid plans start at $5/month for Dekan.ai and $5/month for Support Board.
- Support Board lists 12 features Dekan.ai’s listing doesn’t mention, including Behavior tracking, Chat assignment, Customer insights.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store
- · 100 AI responses/month
- · 100 products
- · Custom FAQs
- · Free Email marketing
- · Handover conversation to human
starter
- · 1,500 AI responses/month
- · 3 stores
- · 500 products
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram integrations
professional
- · 2,000 products
- · 5 stores
- · 5,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
growth
- · 10 stores
- · 10,000 products
- · 11,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to answer customer questions all day? Let Dekan's advanced AI handle it. Powered by OpenAI, Dekan acts as your sales associate, answering product questions, suggesting items based on budget and needs, and helping with order tracking, all while you're away.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Understands complex queries like "laptop for work under 1000"
- Responds to FAQs about shipping, returns, and store policies
- Allows customers to add items to cart and proceed to checkout directly
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Dekan.ai |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Dekan.ai | Support Board |
|---|---|---|
| App Store rating | Not published | 1.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Dekan.ai | Support Board |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $5/month | $5/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Dekan.ai | Support Board |
|---|---|---|
| Shopify category rank | #792 | #408(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 16, 2026 | Nov 26, 2024 |
| Languages | 5 | 48 |
| Developer | OrdersApps B.V. | Schiocco LTD |
FAQ
Dekan.ai and Support Board: common questions
- Is Dekan.ai or Support Board cheaper?
- Only Dekan.ai lists a free plan. Paid plans start at $5/month for Dekan.ai and $5/month for Support Board. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Dekan.ai lists 7 the others don’t mention, such as Cart recovery, Cross-sell, Discounts, FAQs. Support Board lists 12 the others don’t mention, such as Behavior tracking, Chat assignment, Customer insights, Email chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Dekan.ai, Nov 9, 2026 for Support Board; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Dekan.ai, Nov 9, 2026 for Support Board. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.