DBinsight.ai Chatbot vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 14, 2026 for DBinsight.ai Chatbot, Nov 13, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $20/month for DBinsight.ai Chatbot and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 20 features DBinsight.ai Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, Cart recovery.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Trial
- · 1,000,000 AI Tokens / month
- · AI learns up to 250 products
- · AI learns your collections & policies
- · Custom instructions & widget branding
- · Order status & FAQ answers
- · Total 5 MB of custom knowledge files
Starter
- · 2,000,000 AI Tokens / month
- · AI learns up to 500 products
- · Plus everything in Trial
Standard
- · 5,000,000 AI Tokens / month
- · AI learns up to 1000 products
- · Plus everything in Starter
- · Total 10 MB of custom knowledge files
Advanced
- · 15,000,000 AI Tokens / month
- · AI learns Unlimited products
- · Plus everything in Standard
- · Total 50 MB of custom knowledge files
Pro
- · 25,000,000 AI Tokens / month
- · Plus everything in Advanced
- · Total 1000 MB of custom knowledge files
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDBinsight.ai Chatbot assists store visitors with product recommendations, order tracking, and answers to store policy questions. It integrates with your Shopify catalog and knowledge base to deliver accurate responses automatically. The app helps merchants handle customer inquiries efficiently, reduce support tickets, and guide buyers through their shopping journey.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Automated AI chatbot providing 24/7 customer support on your storefront.
- Smart product recommendations based on customer queries and catalog data.
- Custom knowledge base sync for store policies, FAQs, and product details.
- Customizable chat widget styling to match your brand design and colors.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | Not published | 1,443 |
| Net store change, 28 days | 0 | +38 |
| Stores added, 28 days | Not enough data | 52 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 209 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $20/month(ahead) | $80/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 5 | 4 |
Listing
| Measure | Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | Not enough data | #19 |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Nov 13, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Augurs Innovation Pvt Ltd | ZIPCHAT INC |
FAQ
DBinsight.ai Chatbot and Zipchat AI Chatbot & Live Chat: common questions
- Is DBinsight.ai Chatbot or Zipchat AI Chatbot & Live Chat cheaper?
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $20/month for DBinsight.ai Chatbot and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DBinsight.ai Chatbot lists 7 the others don’t mention, such as AI responses, Chatbot, FAQs, File upload. Zipchat AI Chatbot & Live Chat lists 20 the others don’t mention, such as Agent analytics, Agent avatar, Cart recovery, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 14, 2026 for DBinsight.ai Chatbot, Nov 13, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 14, 2026 for DBinsight.ai Chatbot, Nov 13, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.