DBinsight.ai Chatbot vs PoetAI ‑ AI Knowledge Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 14, 2026 for DBinsight.ai Chatbot, Oct 13, 2026 for PoetAI.
The short answer
- Paid plans start at $20/month for DBinsight.ai Chatbot and $9/month for PoetAI.
- PoetAI lists 14 features DBinsight.ai Chatbot’s listing doesn’t mention, including AI summaries, Analytics, Auto-reply.
Head to head
Trial
- · 1,000,000 AI Tokens / month
- · AI learns up to 250 products
- · AI learns your collections & policies
- · Custom instructions & widget branding
- · Order status & FAQ answers
- · Total 5 MB of custom knowledge files
Starter
- · 2,000,000 AI Tokens / month
- · AI learns up to 500 products
- · Plus everything in Trial
Standard
- · 5,000,000 AI Tokens / month
- · AI learns up to 1000 products
- · Plus everything in Starter
- · Total 10 MB of custom knowledge files
Advanced
- · 15,000,000 AI Tokens / month
- · AI learns Unlimited products
- · Plus everything in Standard
- · Total 50 MB of custom knowledge files
Pro
- · 25,000,000 AI Tokens / month
- · Plus everything in Advanced
- · Total 1000 MB of custom knowledge files
Special Plan
- · Advanced AI feature
- · RAG
- · Unlimited responses
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDBinsight.ai Chatbot assists store visitors with product recommendations, order tracking, and answers to store policy questions. It integrates with your Shopify catalog and knowledge base to deliver accurate responses automatically. The app helps merchants handle customer inquiries efficiently, reduce support tickets, and guide buyers through their shopping journey.
AI Chatbot helps merchants automate customer support using AI trained on store content. It answers common questions, assists customers in finding products, and reduces repetitive support tasks. The app improves response time and helps customers navigate the store more efficiently. It is easy to install and requires no technical setup.
- Automated AI chatbot providing 24/7 customer support on your storefront.
- Smart product recommendations based on customer queries and catalog data.
- Custom knowledge base sync for store policies, FAQs, and product details.
- Customizable chat widget styling to match your brand design and colors.
- Uses AI with retrieval-based responses (RAG) from your store content
- Answers customer questions using product and store information
- Provides relevant product suggestions during conversations
- Responds quickly to customer queries at any time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  PoetAI | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | PoetAI | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | PoetAI | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $20/month | $9/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 5 | 1 |
Listing
| Measure | PoetAI | |
|---|---|---|
| Shopify category rank | Not enough data | #918 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 13, 2026 | Jun 3, 2026 |
| Languages | 1 | 1 |
| Developer | Augurs Innovation Pvt Ltd | Webtop |
FAQ
DBinsight.ai Chatbot and PoetAI: common questions
- Is DBinsight.ai Chatbot or PoetAI cheaper?
- Paid plans start at $20/month for DBinsight.ai Chatbot and $9/month for PoetAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DBinsight.ai Chatbot lists 5 the others don’t mention, such as File upload, Help center, Live chat, Multi-language. PoetAI lists 14 the others don’t mention, such as AI summaries, Analytics, Auto-reply, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 14, 2026 for DBinsight.ai Chatbot, Oct 13, 2026 for PoetAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 14, 2026 for DBinsight.ai Chatbot, Oct 13, 2026 for PoetAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.