CXS AI Sales Agent vs Sena AI Chat by Decidr
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for CXS AI Sales Agent, Oct 14, 2026 for Sena AI Chat by Decidr.
The short answer
- Only CXS AI Sales Agent lists a free plan. Paid plans start at $12/month for CXS AI Sales Agent and $39/month for Sena AI Chat by Decidr.
- CXS AI Sales Agent lists 9 features Sena AI Chat by Decidr’s listing doesn’t mention, including Agent analytics, Behavior tracking, Customer insights.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 human agent seat
- · 70 AI conversations/month
- · AI Product Recommendations
- · Basic FAQ support
- · Chat Widget Customization
- · Chat/e-mail Support
Basic
- · 3 human agent seats
- · 500 AI conversations/month
- · Basic analytics dashboard
- · Chat/e-mail Support
- · Custom FAQ Support
- · Proactive Chat (Up to 3 rules)
Grow
- · 10 human agent seats
- · 5000 AI conversations/month
- · Custom knowledge base
- · Discount & Promo Automation
- · Full analytics & intent insights
- · Live Chat Human Handoff
Advanced
- · API Access & Webhook Integrations
- · Custom AI Persona & Tone
- · Dedicated Onboarding Support
- · Returns & Refunds Automation
- · SLA-backed Uptime Guarantee
- · Unlimited AI conversations/month
Grow
- · AI Sales Assistant (24/7 chat)
- · Order tracking & status updates in chat
- · Shopify-native product recommendations
- · Standard email support
- · Sync with store FAQs & policies
- · Up to 2,000 conversations/month
Scale
- · Everything in Grow
- · Priority support
- · Unlimited conversations/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith CXS AI Sales Agents, conversations never stop as your sales rep never sleeps. It proactively engages shoppers, recommends products, and converts conversations into sales - all without leaving the chatbox. With features like instant in-chat cart additions, AI product discovery, and live agent workspaces for a smooth handoff to human agents, every touchpoint is covered.
Sena is an on-site sales agent built for speed, clarity, and conversion. It answers customer questions, recommends relevant products, and drives checkout — all inside the chat. Sena is trained on your catalogue, inventory, and tone of voice. It works 24/7, never misses a beat, and gets smarter with every interaction, turning passive visitors into active buyers.
- Proactive chats catch shoppers before they leave & guide them toward a purchase
- AI sells first, your team steps in when it matters, with zero friction
- With AI product discovery, help shoppers find relevant products every time
- One centralized inbox for live agents to manage all customer conversations
- Real-time product recommendations inside chat, powered by your catalogue.
- Answers customer questions instantly - no tickets, no delays.
- Understands inventory, variants, and sales logic to drive faster checkouts.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CXS AI Sales Agent |  Sena AI Chat by Decidr |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | CXS AI Sales Agent | Sena AI Chat by Decidr |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | CXS AI Sales Agent | Sena AI Chat by Decidr |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $12/month(ahead) | $39/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 2 |
Listing
| Measure | CXS AI Sales Agent | Sena AI Chat by Decidr |
|---|---|---|
| Shopify category rank | #211(ahead) | #621 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 18, 2026 | Oct 15, 2025 |
| Languages | 1 | 1 |
| Developer | CXSnippets | Decidr AI |
FAQ
CXS AI Sales Agent and Sena AI Chat by Decidr: common questions
- Is CXS AI Sales Agent or Sena AI Chat by Decidr cheaper?
- Only CXS AI Sales Agent lists a free plan. Paid plans start at $12/month for CXS AI Sales Agent and $39/month for Sena AI Chat by Decidr. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- CXS AI Sales Agent lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Customer insights, Email chat. Sena AI Chat by Decidr lists 6 the others don’t mention, such as Agent avatar, Chat assignment, Chat flows, Shipping alerts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for CXS AI Sales Agent, Oct 14, 2026 for Sena AI Chat by Decidr; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for CXS AI Sales Agent, Oct 14, 2026 for Sena AI Chat by Decidr. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.