CustomerSure vs Feedback Kitty
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for CustomerSure, Sep 10, 2024 for Feedback Kitty.
The short answer
- On the Shopify App Store: CustomerSure 5.0 from 4 reviews and Feedback Kitty 1.0 from 2 reviews.
- Only Feedback Kitty lists a free plan.
Head to head
Build a world-class customer feedback process
Collect customer feedback & feature request polls
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Shopify Starter
- · Branding
- · Comprehensive follow-up features
- · For up to 2500 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Pro
- · Branding
- · Comprehensive follow-up features
- · For up to 10,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Enterprise
- · Branding
- · Comprehensive follow-up features
- · For up to 50,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Free
- · Collect issue,idea,others from users
- · Collect up to 30 feedback submission
- · One-click Screenshots.
- · Reply to customers e-mail from dashboard
Pro
- · Export collected email
- · Priority support.
- · Remove Watermark
- · Unlimited feedback submissions
- · Unlock YTSUBME ONE.
- · Widget text & layout control
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature# Get feedback.Make your customers happy. Collect issues, ideas and compliments with a simple widget. Receive them as email. Dive deep with the dashboard. # Features: 1. One-click Screenshots - See what your users see with screenshots. Device information is automatically attached. 2. User Identification - Reply to your customers by attaching their email address. 3.
- One-click Screenshots - See what your users see with screenshots. Device information is automatically attached.
- User Identification - Reply to your customers by attaching their email address.
- Vote & Threads - Allow upvotes & create threads by users for any on-going idea/issue
- Subscribers - Send mail to customers...
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CustomerSure |  Feedback Kitty |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | CustomerSure | Feedback Kitty |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 1.0 ★ |
| App Store reviews | 4(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | CustomerSure | Feedback Kitty |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $199/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 2 |
Listing
| Measure | CustomerSure | Feedback Kitty |
|---|---|---|
| Shopify category rank | Not enough data | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 22, 2012 | Mar 10, 2022 |
| Languages | Not published | Not published |
| Developer | CustomerSure | mrniamster |
FAQ
CustomerSure and Feedback Kitty: common questions
- Is CustomerSure or Feedback Kitty cheaper?
- Only Feedback Kitty lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, CustomerSure or Feedback Kitty?
- On the Shopify App Store: CustomerSure 5.0 from 4 reviews and Feedback Kitty 1.0 from 2 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for CustomerSure, Sep 10, 2024 for Feedback Kitty; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for CustomerSure, Sep 10, 2024 for Feedback Kitty. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.