CustomerSure vs FeedbackBuddy Purchase Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for CustomerSure, Nov 9, 2026 for FeedbackBuddy Purchase Surveys.
The short answer
- On the Shopify App Store: CustomerSure 5.0 from 4 reviews and FeedbackBuddy Purchase Surveys 4.5 from 2 reviews.
- Only FeedbackBuddy Purchase Surveys lists a free plan. Paid plans start at $199/month for CustomerSure and $29.99/month for FeedbackBuddy Purchase Surveys.
Head to head
Build a world-class customer feedback process
Post Purchase Customer Surveys
- Australia
- New Zealand
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Shopify Starter
- · Branding
- · Comprehensive follow-up features
- · For up to 2500 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Pro
- · Branding
- · Comprehensive follow-up features
- · For up to 10,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Enterprise
- · Branding
- · Comprehensive follow-up features
- · For up to 50,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
FREE
- · 10 responses per day
- · 2 active campaigns
- · 30 day data retention
- · Basic AI insights
- · Slack and email digests
Pro
- · AI insights
- · Sentiment and Q&A
- · Unlimited campaigns and team members
- · Unlimited data retention
- · Unlimited responses
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFeedbackBuddy asks your customers short questions right after they buy: on the thank-you page, the order status page and in follow-up emails. Run attribution ("How did you hear about us?"), NPS, CSAT and product feedback surveys from templates, target them by order and customer, and see every answer next to its order.
- Post Purchase Feedback
- Detailed Analytics
- Unlimited Questions & Responses
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CustomerSure |  FeedbackBuddy Purchase Surveys |
|---|---|---|
| Detected stores | Not published | 2 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Electronics |
| Top store countries | Not published | Australia, New Zealand |
Reviews
| Measure | CustomerSure | FeedbackBuddy Purchase Surveys |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 4(ahead) | 2 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | CustomerSure | FeedbackBuddy Purchase Surveys |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $199/month | $29.99/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 3 | 2 |
Listing
| Measure | CustomerSure | FeedbackBuddy Purchase Surveys |
|---|---|---|
| Shopify category rank | Not enough data | #104 |
| Shopify App Charts | Not on this week’s charts | #23 in Surveys |
| Built for Shopify | No | No |
| Launched | May 22, 2012 | Nov 30, 2021 |
| Languages | Not published | Not published |
| Developer | CustomerSure | Ecloto Designs |
FAQ
CustomerSure and FeedbackBuddy Purchase Surveys: common questions
- Is CustomerSure or FeedbackBuddy Purchase Surveys cheaper?
- Only FeedbackBuddy Purchase Surveys lists a free plan. Paid plans start at $199/month for CustomerSure and $29.99/month for FeedbackBuddy Purchase Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, CustomerSure or FeedbackBuddy Purchase Surveys?
- On the Shopify App Store: CustomerSure 5.0 from 4 reviews and FeedbackBuddy Purchase Surveys 4.5 from 2 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for CustomerSure, Nov 9, 2026 for FeedbackBuddy Purchase Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for CustomerSure, Nov 9, 2026 for FeedbackBuddy Purchase Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.