Customers.ai Visitor ID vs Retain AI: Winback emails
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Customers.ai Visitor ID 1.6 from 4 reviews and Retain AI 5.0 from 3 reviews.
- Both list a free plan. Paid plans start at $199/month for Customers.ai Visitor ID and $49/month for Retain AI.
- Customers.ai Visitor ID lists 24 features Retain AI’s listing doesn’t mention, including Abandoned cart, Analytics, APIs and webhooks.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 14 Days Free
- · 500 Contacts Free
- · Access to the entire platform
Starter
- · .23 per contact captured
- · Advanced CRM connections
- · Suppression lists
- · X-Ray Pixel
Pro
- · .18 per contact captured
- · Advanced CRM connections
- · Suppression lists
- · X-Ray Pixel
Advanced
- · .13 per contact captured
- · Advanced CRM connections
- · Customer Success Manager
- · Super capture Pixel
- · Suppression lists
- · X-Ray Pixel
Trial
- · Automated 1:1 winback emails
- · Free until your first conversion
- · Pause any time
- · Track conversions and revenue
Growth
- · Automated 1:1 winback emails
- · Pause any time
- · Send 500 personalized emails per month
- · Track conversions and revenue
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTurn engaged anonymous website visitors into leads with the Customers.ai Website Visitor ID X-Ray Pixel. Get names, emails, demographics, customer journey data, and referral information — instantly - with no forms or pop-ups. Expand your email list with people who’ve visited your site and are in-market for what you’re selling.
Retain AI is a fully automated way for consumer brands on Shopify to turn one-time shoppers into repeat customers. It creates and sends 1:1 emails to your customers 90 days after a purchase, bringing them back to shop again. Each email is tailored to that customer’s purchase history, and the email is complete with a custom image and individual promo code.
- Get real-time data about your anonymous website visitors
- Capture form abandons without pop-ups
- Quickly expand ad retargeting audiences and improve Meta performance
- Grow your email lists and convert shoppers fast
- Install the Retain AI Shopify app and it will analyze your brand and sales.
- Retain AI will identify customers who purchased 90+ days ago, but nothing since
- Then it generates a personalized email for each customer and shows you a preview
- 90 days after a customer purchases, Retain AI sends them a personalized email
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Customers.ai Visitor ID | Retain AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customers.ai Visitor ID | Retain AI |
|---|---|---|
| App Store rating | 1.6 ★ | 5.0 ★(ahead) |
| App Store reviews | 4(ahead) | 3 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customers.ai Visitor ID | Retain AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $199/month | $49/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Customers.ai Visitor ID | Retain AI |
|---|---|---|
| Shopify category rank | #168 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 8, 2024 | Jul 5, 2024 |
| Languages | 1 | 1 |
| Developer | CustomersAI | Chatdesk Inc DBA Remarkable AI |
FAQ
Customers.ai Visitor ID and Retain AI: common questions
- Is Customers.ai Visitor ID or Retain AI cheaper?
- Both list a free plan. Paid plans start at $199/month for Customers.ai Visitor ID and $49/month for Retain AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Customers.ai Visitor ID or Retain AI?
- On the Shopify App Store: Customers.ai Visitor ID 1.6 from 4 reviews and Retain AI 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Customers.ai Visitor ID lists 24 the others don’t mention, such as Abandoned cart, Analytics, APIs and webhooks, Browse abandonment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.