Customer Support Agent vs SupportBot ‑ AI Support Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Jul 21, 2026 for Customer Support Agent, Oct 21, 2026 for SupportBot.
The short answer
- Only SupportBot lists a free plan.
Head to head
Free
- · 100 AI replies per month
- · Automatic store content sync
- · FAQ builder (up to 5 entries)
- · Syncs 50 products, 5 pages, 5 blogs
Starter
- · 250 products, 25 pages, 25 FAQs
- · 300 AI replies per month
- · Custom widget brand color
- · Everything in Free
- · Full-quality answer model
- · Human handoff by email
Growth
- · 2,000 AI replies per month
- · AI email drafts + insight report
- · Everything in Starter
- · Live product search + cart actions
- · No SupportBot branding
- · Order & return status lookup
Pro
- · 10,000 AI replies per month
- · Everything in Growth
- · Priority support
- · Unlimited content limits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis app helps merchants handle customer inquiries by using store product data and order information to generate accurate replies. After installation, it learns the store’s catalog and order details to assist with common questions about products, availability, shipping, and order status. This reduces manual support work and helps merchants respond to customers more efficiently.
SupportBot answers from a store's products, pages, blog posts, policies, and FAQs, including theme-rendered FAQs and localized storefront FAQ variants within plan limits. Every plan replies in the customer's language; the merchant admin is English. Growth and higher adds live catalog search, comparisons, variant choices, verified order and return status, and customer-requested cart actions.
- Answer customer questions using product and order information
- Learn store catalog and order data after installation
- Support replies for product details, shipping, and order status
- Answers only from your own products, pages, policies and FAQs
- Searches your live catalog and adds items to the customer's cart
- Gives signed-in customers their real order and return status
- Hands off to your team by email or Slack when a customer asks
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Support Agent |  SupportBot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Support Agent | SupportBot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Support Agent | SupportBot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $9/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Customer Support Agent | SupportBot |
|---|---|---|
| Shopify category rank | #77 | #39(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 12, 2026 | Sep 2, 2026 |
| Languages | 1 | 1 |
| Developer | Penguin Secret Agency Vietnam | Printube OÜ |
FAQ
Customer Support Agent and SupportBot: common questions
- Is Customer Support Agent or SupportBot cheaper?
- Only SupportBot lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Jul 21, 2026 for Customer Support Agent, Oct 21, 2026 for SupportBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Jul 21, 2026 for Customer Support Agent, Oct 21, 2026 for SupportBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.