Customer Story vs ECPower Segment CRM & Insights
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Customer Story, Oct 29, 2026 for ECPower Segment CRM & Insights.
The short answer
- On the Shopify App Store: Customer Story 5.0 from 1 reviews and ECPower Segment CRM & Insights 5.0 from 16 reviews.
- Only ECPower Segment CRM & Insights lists a free plan. Paid plans start at $9/month for Customer Story and $80/month for ECPower Segment CRM & Insights.
- ECPower Segment CRM & Insights lists 13 features Customer Story’s listing doesn’t mention, including AI insights, Benchmarking, Cohort analysis.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · All customer stages & timeline
- · Dashboard & insights
- · Email support
- · Up to 1,000 customers
Growth
- · All customer stages & timeline
- · Auto + custom manual segmentation
- · Dashboard & insights
- · Email support
- · Up to 10,000 customers
Scale
- · All customer stages & timeline
- · Auto + custom manual segmentation
- · Dashboard & insights
- · Priority email support
- · Unlimited customers
Free to install
- · Explore before upgrading your plan
- · Free forever, no credit card required
- · Try core features as long as you want
Starter
- · For up to 5,000 active customers
- · Unlock all features with no limits
Growth
- · For 5,001 – 20,000 active customers
- · Unlock all features with no limits
Scale
- · 100K+ customers: +$200/mo per extra 100K
- · For 20,001 - 100,000 active customers
- · Unlock all features with no limits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer Story automatically syncs your Shopify customers and orders into six stages Prospect, New, Active, VIP, At Risk, and Churned no spreadsheets or manual tags required. Each customer gets a clear timeline showing first order, repeat purchases, total spend, and activity history, plus notes you can add. Auto segmentation works on every plan; Growth and Scale unlock custom manual thresholds.
Customer retention drives growth, but data is scattered and hard to analyze. ECPower gathers and organizes all the data into actionable customer and order segments. Track key metrics like LTV, revenue, and purchase trends at a glance, and effortlessly analyze, manage, and compare segments to uncover insights. Identify high-value customers, optimize cross-sell and upsell strategies, and refine marketing campaigns.
- Automatic customer stages (New, Active, VIP, At Risk)
- Visual customer timeline with order history
- Dashboard highlighting customers who need attention
- Manage all segments in one place, track CLV improvement on daily basis.
- Digitalize customer journey map with segments, discover better path to 'loyal'.
- Create customer segment with 50+ templates including RFM.
- Delve into segment features, track revenue and analyze X-month CLV by cohort.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Story |  ECPower Segment CRM & Insights |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Story | ECPower Segment CRM & Insights |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 16(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Story | ECPower Segment CRM & Insights |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $80/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Customer Story | ECPower Segment CRM & Insights |
|---|---|---|
| Shopify category rank | #916 | #371(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 3, 2026 | Nov 1, 2023 |
| Languages | 1 | 2 |
| Developer | Dadword IT | ECPower |
FAQ
Customer Story and ECPower Segment CRM & Insights: common questions
- Is Customer Story or ECPower Segment CRM & Insights cheaper?
- Only ECPower Segment CRM & Insights lists a free plan. Paid plans start at $9/month for Customer Story and $80/month for ECPower Segment CRM & Insights. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Customer Story or ECPower Segment CRM & Insights?
- On the Shopify App Store: Customer Story 5.0 from 1 reviews and ECPower Segment CRM & Insights 5.0 from 16 reviews.
- What features does each app list that the other doesn’t?
- Customer Story lists 3 the others don’t mention, such as Activity tracking, Event tracking, Real-time tracking. ECPower Segment CRM & Insights lists 13 the others don’t mention, such as AI insights, Benchmarking, Cohort analysis, Custom dashboards. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Customer Story, Oct 29, 2026 for ECPower Segment CRM & Insights; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Customer Story, Oct 29, 2026 for ECPower Segment CRM & Insights. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.