Customer Service & Help center vs DeskWired
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for DeskWired.
The short answer
- Both list a free plan. Paid plans start at $29/month for Customer Service & Help center and $19/month for DeskWired.
- DeskWired lists 16 features Customer Service & Help center’s listing doesn’t mention, including Agent analytics, AI chatbots, Cart recovery.
Head to head
Delight your customers with personalised support
Starter Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
- · Up to 100 conversations are free
Unlimited Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
Free
- · 1 seat
- · 50 conversations/month
- · Basic macros
- · Customer/order sidebar
- · DeskWired branding
- · Live chat widget
Starter
- · 3 seats
- · AI drafts included
- · AI summaries included
- · And many more
- · Basic automations
- · Custom widget branding
Growth
- · 10 seats
- · AI handoff summaries
- · AI tone rewrite
- · And many more
- · Everything in Starter
- · SLA workflows
Pro
- · 25 seats
- · AI-assisted response suggestions
- · AI-assisted support tools
- · AI-assisted workflow drafts
- · And many more
- · Customer context tools
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
- Simple onboarding for teams
- Shopify integration for customer history
- Customer-friendly email system
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Service & Help center |  DeskWired |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Service & Help center | DeskWired |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Service & Help center | DeskWired |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $19/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Customer Service & Help center | DeskWired |
|---|---|---|
| Shopify category rank | #563(ahead) | #737 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 17, 2020 | Jul 10, 2026 |
| Languages | Not published | 1 |
| Developer | Carthike | Genesis Digitals |
FAQ
Customer Service & Help center and DeskWired: common questions
- Is Customer Service & Help center or DeskWired cheaper?
- Both list a free plan. Paid plans start at $29/month for Customer Service & Help center and $19/month for DeskWired. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DeskWired lists 16 the others don’t mention, such as Agent analytics, AI chatbots, Cart recovery, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for DeskWired; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for DeskWired. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.