Customer Service & Help center vs Desk360
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for Desk360.
The short answer
- Both list a free plan. Paid plans start at $29/month for Customer Service & Help center and $24/month for Desk360.
Head to head
Starter Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
- · Up to 100 conversations are free
Unlimited Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
Basic
- · 1 Product and 1 User
- · Email Integration
- · In-App Message Box
- · Live Chat
- · Quick Answers
- · Tag Management
Business
- · API
- · Basic Plan +
- · Group Management
- · Mobile App
- · Mobile App Store Review
- · More...
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature- Simple onboarding for teams
- Shopify integration for customer history
- Customer-friendly email system
- Real-time support to customers
- Personalized live chat widget
- 360-degree customer support platform
- Integrates quickly with Shopify
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Service & Help center |  Desk360 |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Service & Help center | Desk360 |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Service & Help center | Desk360 |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $24/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 2 | 2 |
Listing
| Measure | Customer Service & Help center | Desk360 |
|---|---|---|
| Shopify category rank | #563(ahead) | #690 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 17, 2020 | Oct 25, 2021 |
| Languages | Not published | Not published |
| Developer | Carthike | Desk360 |
FAQ
Customer Service & Help center and Desk360: common questions
- Is Customer Service & Help center or Desk360 cheaper?
- Both list a free plan. Paid plans start at $29/month for Customer Service & Help center and $24/month for Desk360. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for Desk360; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Customer Service & Help center, Oct 13, 2026 for Desk360. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.