Customer Pulse vs POWR: Customer Survey | Poll
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for POWR.
The short answer
- Only POWR lists a free plan. Paid plans start at $1/month for Customer Pulse and $11.99/month for POWR.
- POWR lists 5 features Customer Pulse’s listing doesn’t mention, including Custom styles, Drag-and-drop editor, Email.
Head to head
Customer Survey Form or Poll for Post Purchase Feedback
- United States
- Canada
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
Free
- · 24/7 email support
- · 25 submissions per month
- · Add up to 6 elements each
- · Autoresponder email
- · Create unlimited surveys or polls
- · Gather insights with rating element
Starter
- · 2 email admins
- · Add images and pagination
- · All Free features +
- · Live chat with POWR support team
- · Remove POWR branding
- · Set submission limits/controls
Pro
- · 1000 submissions per month
- · 3 conditional autoresponder emails
- · All Starter features +
- · File upload (10MB max)
- · Integrations (Shopify, Klaviyo, Google)
- · Multi-step & conditional logic
Business
- · 10,000 email sends per month
- · All Pro features +
- · File upload (100MB max)
- · Unlimited conditional autorespond emails
- · Unlimited survey responses
- · Unlimited surveys & elements
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer Pulse helps store owners gather valuable post-purchase insights with customizable surveys. Merchants can easily configure survey questions to collect direct feedback from buyers. Our app tracks responses in real-time and provides detailed analytics, helping store owners understand customer preferences, improve products, and enhance shopping experiences.
Pinpoint exactly what drives new sales and what may be causing lost customers. Post-purchase feedback about your customer's experience can help your entire approach to how you market and sell. Learn valuable insights with satisfaction surveys & polls about things like store layout, product selection, and checkout process. There are dozens of integrations and pre-built templates to get you started.
- Create custom post-purchase surveys for buyers.
- Track real-time survey responses and insights.
- Enhance customer experience with data-driven decisions.
- Create as many surveys or polls as you want
- All survey & poll data is auto-saved to your Responses Dashboard
- Get instant email alerts for survey & poll responses & sync with Google Sheets
- Multiple field options - dropdowns, multiple choice, email, images, star ratings
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Pulse |  POWR |
|---|---|---|
| Detected stores | Not published | 43 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Food, Beverages & Tobacco, Home & Garden |
| Top store countries | Not published | United States, Canada, United Kingdom |
Reviews
| Measure | Customer Pulse | POWR |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 53 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Pulse | POWR |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $1/month(ahead) | $11.99/month |
| Longest free trial | 30 days | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | Customer Pulse | POWR |
|---|---|---|
| Shopify category rank | #135 | #35(ahead) |
| Shopify App Charts | Not on this week’s charts | #6 in Surveys |
| Built for Shopify | No | No |
| Launched | Apr 28, 2025 | Jul 15, 2014 |
| Languages | 1 | 1 |
| Developer | DataScience@CausalFunnel | POWR.io |
FAQ
Customer Pulse and POWR: common questions
- Is Customer Pulse or POWR cheaper?
- Only POWR lists a free plan. Paid plans start at $1/month for Customer Pulse and $11.99/month for POWR. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Pulse lists 4 the others don’t mention, such as Embedded forms, Post-purchase, Product feedback, Real-time editing. POWR lists 5 the others don’t mention, such as Custom styles, Drag-and-drop editor, Email, Market research. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for POWR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for POWR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.