Customer Pulse vs OrderPulse
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Customer Pulse, Oct 14, 2026 for OrderPulse.
The short answer
- Only OrderPulse lists a free plan. Paid plans start at $1/month for Customer Pulse and $19/month for OrderPulse.
- OrderPulse lists 8 features Customer Pulse’s listing doesn’t mention, including Analytics, Custom styles, Data export.
Head to head
Basic
Starter
- · 1 built-in template and form
- · 1 custom template and form
- · 1 survey campaign
- · 50 automated survey emails/month
- · 50 feedback responses/month
- · Basic ratings view
Growth
- · 1,000 feedback responses/month
- · 1,000 survey emails/month
- · 10 custom templates and forms
- · 5 survey campaigns
- · All built-in templates and forms
- · Customer order page button
Pro
- · 50 custom templates and forms
- · 50 survey campaigns
- · Advanced analytics and CSV export
- · All built-in templates and forms
- · Customer response trend reports
- · Product-level feedback insights
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer Pulse helps store owners gather valuable post-purchase insights with customizable surveys. Merchants can easily configure survey questions to collect direct feedback from buyers. Our app tracks responses in real-time and provides detailed analytics, helping store owners understand customer preferences, improve products, and enhance shopping experiences.
OrderPulse helps merchants collect feedback tied to real customer orders. Merchants can send branded survey emails after order events, build custom feedback forms, and add a review button to customer order pages. Responses are connected to orders and products, so merchants can review ratings, comments, common issues, and product-level feedback from one embedded Shopify admin app.
- Create custom post-purchase surveys for buyers.
- Track real-time survey responses and insights.
- Enhance customer experience with data-driven decisions.
- Send feedback survey emails after order events
- Build branded email templates and customer forms
- View ratings, comments, and product-level feedback
- Add a review button to customer order details pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Pulse |  OrderPulse |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Pulse | OrderPulse |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Pulse | OrderPulse |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $1/month(ahead) | $19/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Customer Pulse | OrderPulse |
|---|---|---|
| Shopify category rank | #135 | #115(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 28, 2025 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | DataScience@CausalFunnel | Webskitters Technology Solutions Pvt. Ltd |
FAQ
Customer Pulse and OrderPulse: common questions
- Is Customer Pulse or OrderPulse cheaper?
- Only OrderPulse lists a free plan. Paid plans start at $1/month for Customer Pulse and $19/month for OrderPulse. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Pulse lists 3 the others don’t mention, such as Embedded forms, Post-purchase, Real-time editing. OrderPulse lists 8 the others don’t mention, such as Analytics, Custom styles, Data export, Drag-and-drop editor. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Customer Pulse, Oct 14, 2026 for OrderPulse; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Customer Pulse, Oct 14, 2026 for OrderPulse. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.