Customer Luv Surveys vs TracePoll
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Customer Luv Surveys, Nov 3, 2026 for TracePoll.
The short answer
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $20/month for TracePoll.
- TracePoll lists 5 features Customer Luv Surveys’s listing doesn’t mention, including Conditional logic, Email, Multi-language.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 question set, 3 questions per set
- · 100 responses a month
- · Ady AI helper: 150 credits to try
- · Claude + ChatGPT direct connection
- · Klaviyo, GA4 & Shopify sync
- · One question at a time, all skippable
Starter
- · 2,000 responses a month
- · 4 question sets, 10 questions per set
- · Ady AI helper: 1,000 credits a month
- · Everything in Free
- · Free gift on the thank-you page
Grow
- · 10 question sets, unlimited questions
- · 10,000 responses a month
- · Ady AI helper: 1,000 credits a month
- · Priority support
Pro
- · Ady AI helper, no credit count
- · Conditional logic (branching)
- · Priority support
- · Unlimited sets, questions & responses
Free
- · Revenue and order value by channel
- · Survey vs. last-click report
- · Survey with follow-ups, NPS and a reward
- · Thank you page, Order status page and em
- · Up to 500 orders a month
Pro
- · AI summaries of written answers and CSV
- · API, MCP, multi-store and client report
- · Customer value (LTV) and ROAS by channel
- · Every feature, unlimited orders and resp
- · Shopify Flow, Slack, Google Sheets, GA4
- · Survey in 13 languages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMeet Ady, the AI helper built into the app. Ask in plain words and Ady writes a question set from your products, checks your survey is showing at checkout and explains your results. Nothing buyers see changes until you click Confirm.
Ad dashboards credit the last click, so word of mouth, podcasts and creators go unseen. TracePoll adds one question to your Thank you page and order email and saves each answer with its order. You see orders, revenue, order value and customer value by channel, next to what last-click tracking recorded.
- One-tap survey on the thank-you page, immediately after purchase
- Conditional follow-ups: "Google search" can ask what they searched for
- Answers tied to orders, charted, and saved to the customer's Shopify profile
- Appearance presets or inherit your checkout's look
- One question on the Thank you page and in your order email, no theme code
- Revenue, order value and customer value by channel, net of refunds
- See what last-click tracking misses, side by side with survey answers
- Follow-ups, NPS and extra questions shown only to the orders you choose
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Luv Surveys | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Luv Surveys | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Luv Surveys | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $14/month(ahead) | $20/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Customer Luv Surveys | |
|---|---|---|
| Shopify category rank | #48 | Not enough data |
| Shopify App Charts | #5 on Pricing moves in Surveys | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 28, 2026 | Nov 3, 2026 |
| Languages | 1 | 1 |
| Developer | Customer Luv | Groowing Company Limited |
FAQ
Customer Luv Surveys and TracePoll: common questions
- Is Customer Luv Surveys or TracePoll cheaper?
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $20/month for TracePoll. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Luv Surveys lists 2 the others don’t mention, such as Custom styles, Embedded forms. TracePoll lists 5 the others don’t mention, such as Conditional logic, Email, Multi-language, Product feedback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Customer Luv Surveys, Nov 3, 2026 for TracePoll; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Customer Luv Surveys, Nov 3, 2026 for TracePoll. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.