Customer Luv Surveys vs Swoop Survey
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Customer Luv Surveys, Oct 14, 2026 for Swoop Survey.
The short answer
- Only Customer Luv Surveys lists a free plan. Paid plans start at $14/month for Customer Luv Surveys and $9.99/month for Swoop Survey.
- Customer Luv Surveys lists 4 features Swoop Survey’s listing doesn’t mention, including Attribution, Custom styles, Net Promoter Score (NPS).
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 question set, 3 questions per set
- · 100 responses a month
- · Ady AI helper: 150 credits to try
- · Claude + ChatGPT direct connection
- · Klaviyo, GA4 & Shopify sync
- · One question at a time, all skippable
Starter
- · 2,000 responses a month
- · 4 question sets, 10 questions per set
- · Ady AI helper: 1,000 credits a month
- · Everything in Free
- · Free gift on the thank-you page
Grow
- · 10 question sets, unlimited questions
- · 10,000 responses a month
- · Ady AI helper: 1,000 credits a month
- · Priority support
Pro
- · Ady AI helper, no credit count
- · Conditional logic (branching)
- · Priority support
- · Unlimited sets, questions & responses
Starter Plan
- · Up to 1,000 customer responses
Pro Plan
- · Up to 10,000 customer responses
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMeet Ady, the AI helper built into the app. Ask in plain words and Ady writes a question set from your products, checks your survey is showing at checkout and explains your results. Nothing buyers see changes until you click Confirm.
Swoop Survey captures post purchase feedback on your thank you page so you can understand what brought customers to your store and what influenced their decision to buy. Ask how customers found you, what mattered most, and what nearly stopped them. Every response is connected to an order, giving you the context to see what is working and where to improve.
- One-tap survey on the thank-you page, immediately after purchase
- Conditional follow-ups: "Google search" can ask what they searched for
- Answers tied to orders, charted, and saved to the customer's Shopify profile
- Appearance presets or inherit your checkout's look
- Show a survey on your thank you page
- Connect every response to an order
- Ask open ended or structured questions
- See what drives purchases and conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Luv Surveys |  Swoop Survey |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Luv Surveys | Swoop Survey |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Luv Surveys | Swoop Survey |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $14/month | $9.99/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Customer Luv Surveys | Swoop Survey |
|---|---|---|
| Shopify category rank | #52(ahead) | #163 |
| Shopify App Charts | #5 on Pricing moves in Surveys | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 28, 2026 | May 4, 2026 |
| Languages | 1 | 1 |
| Developer | Customer Luv | Kingfisher Software LLC |
FAQ
Customer Luv Surveys and Swoop Survey: common questions
- Is Customer Luv Surveys or Swoop Survey cheaper?
- Only Customer Luv Surveys lists a free plan. Paid plans start at $14/month for Customer Luv Surveys and $9.99/month for Swoop Survey. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Luv Surveys lists 4 the others don’t mention, such as Attribution, Custom styles, Net Promoter Score (NPS), Post-purchase. Swoop Survey lists 2 the others don’t mention, such as Multi-page, Templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Customer Luv Surveys, Oct 14, 2026 for Swoop Survey; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Customer Luv Surveys, Oct 14, 2026 for Swoop Survey. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.