Customer Luv Surveys vs Poby ‑ Post Purchase Survey
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Customer Luv Surveys, Oct 30, 2026 for Poby.
The short answer
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $5/month for Poby.
- Customer Luv Surveys lists 5 features Poby’s listing doesn’t mention, including Attribution, Custom styles, Data export.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 question set, 3 questions per set
- · 100 responses a month
- · Ady AI helper: 150 credits to try
- · Claude + ChatGPT direct connection
- · Klaviyo, GA4 & Shopify sync
- · One question at a time, all skippable
Starter
- · 2,000 responses a month
- · 4 question sets, 10 questions per set
- · Ady AI helper: 1,000 credits a month
- · Everything in Free
- · Free gift on the thank-you page
Grow
- · 10 question sets, unlimited questions
- · 10,000 responses a month
- · Ady AI helper: 1,000 credits a month
- · Priority support
Pro
- · Ady AI helper, no credit count
- · Conditional logic (branching)
- · Priority support
- · Unlimited sets, questions & responses
Free
- · "How did you hear about us?" question
- · "What went wrong?" low-rating tags
- · Analytics dashboard with 30-day trends
- · Overall, Search & Checkout star ratings
- · Thank-you discount rewards
- · Widget on thank-you & order-status pages
Premium
- · 6 more journey dimentions
- · Everything in Free
- · Per-dimension analytics & trends
- · Return experience comments
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMeet Ady, the AI helper built into the app. Ask in plain words and Ady writes a question set from your products, checks your survey is showing at checkout and explains your results. Nothing buyers see changes until you click Confirm.
Poby adds a short survey to your thank you page and order status page. Buyers rate the shopping experience 1-5 stars across stages like product discovery and checkout, then pick a reason when a score is low, so you get a fixable issue instead of a number. An optional "How did you hear about us?" question captures attribution your analytics miss, and a discount code can thank buyers for replying.
- One-tap survey on the thank-you page, immediately after purchase
- Conditional follow-ups: "Google search" can ask what they searched for
- Answers tied to orders, charted, and saved to the customer's Shopify profile
- Appearance presets or inherit your checkout's look
- One-tap star ratings on the thank-you and order-status pages — no login needed.
- "What went wrong?" tags turn low ratings into specific, fixable issues.
- Ask "How did you hear about us?" to learn where buyers come from
- Reward feedback with an optional thank-you discount code.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Luv Surveys |  Poby |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Luv Surveys | Poby |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Luv Surveys | Poby |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $14/month | $5/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Customer Luv Surveys | Poby |
|---|---|---|
| Shopify category rank | #52(ahead) | #114 |
| Shopify App Charts | #5 on Pricing moves in Surveys | #12 on Pricing moves in Surveys |
| Built for Shopify | No | No |
| Launched | Jul 28, 2026 | Aug 4, 2026 |
| Languages | 1 | 1 |
| Developer | Customer Luv | AwesomeSoft |
FAQ
Customer Luv Surveys and Poby: common questions
- Is Customer Luv Surveys or Poby cheaper?
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $5/month for Poby. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Luv Surveys lists 5 the others don’t mention, such as Attribution, Custom styles, Data export, Embedded forms. Poby lists 2 the others don’t mention, such as Conditional logic, Multi-page. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Customer Luv Surveys, Oct 30, 2026 for Poby; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Customer Luv Surveys, Oct 30, 2026 for Poby. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.