Customer Luv Surveys vs OrderSurvey Post Purchase Poll
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Customer Luv Surveys, Nov 8, 2026 for OrderSurvey Post Purchase Poll.
The short answer
- On the Shopify App Store: Customer Luv Surveys 5.0 from 2 reviews and OrderSurvey Post Purchase Poll 4.0 from 1 reviews.
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $39/month for OrderSurvey Post Purchase Poll.
- OrderSurvey Post Purchase Poll lists 8 features Customer Luv Surveys’s listing doesn’t mention, including Customer segments, Email, Market research.
Head to head
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 question set, 3 questions per set
- · 100 responses a month
- · Ady AI helper: 150 credits to try
- · Claude + ChatGPT direct connection
- · Klaviyo, GA4 & Shopify sync
- · One question at a time, all skippable
Starter
- · 2,000 responses a month
- · 4 question sets, 10 questions per set
- · Ady AI helper: 1,000 credits a month
- · Everything in Free
- · Free gift on the thank-you page
Grow
- · 10 question sets, unlimited questions
- · 10,000 responses a month
- · Ady AI helper: 1,000 credits a month
- · Priority support
Pro
- · Ady AI helper, no credit count
- · Conditional logic (branching)
- · Priority support
- · Unlimited sets, questions & responses
Free
- · 100 responses per rolling 30 days
- · 7 question types, including NPS
- · Conditional follow-up questions
- · Dashboard analytics
- · Survey targeting rules
- · Thank you and Order status pages
Pro
- · CSV exports
- · Everything in Free
- · Priority support
- · Unlimited responses
- · Webhook alerts for low NPS answers
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMeet Ady, the AI helper built into the app. Ask in plain words and Ady writes a question set from your products, checks your survey is showing at checkout and explains your results. Nothing buyers see changes until you click Confirm.
Add post-purchase surveys to Shopify's Thank you and Order status pages. Learn how buyers found you, collect checkout feedback or measure NPS. Build conditional follow-ups and review answers in your dashboard. Choose all, first or repeat orders; first/repeat targeting on Order status needs the Thank you block's classification. Online survey controls support English and German; you write the questions and choices.
- One-tap survey on the thank-you page, immediately after purchase
- Conditional follow-ups: "Google search" can ask what they searched for
- Answers tied to orders, charted, and saved to the customer's Shopify profile
- Appearance presets or inherit your checkout's look
- Surveys on both Thank You and Order Status pages — no theme code required
- Smart targeting by order value, products, tags, country, and currency
- Conditional branching shows follow-up questions based on each answer
- Built-in analytics dashboard with response trends and NPS breakdown
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Luv Surveys |  OrderSurvey Post Purchase Poll |
|---|---|---|
| Detected stores | Not published | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Baby & Toddler |
| Top store countries | Not published | United Kingdom |
Reviews
| Measure | Customer Luv Surveys | OrderSurvey Post Purchase Poll |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.0 ★ |
| App Store reviews | 2(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Luv Surveys | OrderSurvey Post Purchase Poll |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $14/month(ahead) | $39/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Customer Luv Surveys | OrderSurvey Post Purchase Poll |
|---|---|---|
| Shopify category rank | #52 | #32(ahead) |
| Shopify App Charts | #5 on Pricing moves in Surveys | #10 on Pricing moves in Surveys |
| Built for Shopify | No | No |
| Launched | Jul 28, 2026 | Jun 25, 2026 |
| Languages | 1 | 1 |
| Developer | Customer Luv | Vigilance |
FAQ
Customer Luv Surveys and OrderSurvey Post Purchase Poll: common questions
- Is Customer Luv Surveys or OrderSurvey Post Purchase Poll cheaper?
- Both list a free plan. Paid plans start at $14/month for Customer Luv Surveys and $39/month for OrderSurvey Post Purchase Poll. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Customer Luv Surveys or OrderSurvey Post Purchase Poll?
- On the Shopify App Store: Customer Luv Surveys 5.0 from 2 reviews and OrderSurvey Post Purchase Poll 4.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Customer Luv Surveys lists 1 the others don’t mention, such as Embedded forms. OrderSurvey Post Purchase Poll lists 8 the others don’t mention, such as Customer segments, Email, Market research, Multi-page. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Customer Luv Surveys, Nov 8, 2026 for OrderSurvey Post Purchase Poll; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Customer Luv Surveys, Nov 8, 2026 for OrderSurvey Post Purchase Poll. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.