Customer.guru Net Promoter NPS vs Feedback Guru
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for Feedback Guru.
The short answer
- On the Shopify App Store: Customer.guru Net Promoter NPS 4.6 from 62 reviews and Feedback Guru 5.0 from 1 reviews.
- Only Customer.guru Net Promoter NPS lists a free plan. Paid plans start at $50/month for Customer.guru Net Promoter NPS and $5/month for Feedback Guru.
- Customer.guru Net Promoter NPS lists 16 features Feedback Guru’s listing doesn’t mention, including Analytics dashboard, Benchmarking, Checkout analytics.
Head to head
Survey Net Promoter Score, get testimonials & product reviews
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · survey up-to 5 users per month
Hobbyist
- · survey up-to 1,000 users per month
Small Business
- · survey up-to 5,000 users per month
Advanced
- · designed for Shopify PLUS
- · survey up-to 10,000 users per month
Pioneer
- · 250 Review Requests per Month
- · Customizable Send Delay
- · Early-Access Features, Low price
Starter
- · 1,000 Review Requests per Month
- · Basic Analytics Dashboard
- · Everything in Pioneer
Premium
- · 5,000 Review Requests per Month
- · Best balance of volume + price
- · Everything in Starter
Professional
- · 10,000 Review Requests per Month
- · Built for large operations
- · Priority Support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSee how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
Feedback Guru helps Shopify stores grow their online reputation by sending automated email review requests to recent customers. You can choose which review sites to focus on like Google, Yelp, Facebook, TripAdvisor, Amazon, or BBB, and control the percentage of traffic each receives. The app tracks requests, clickthroughs, and overall performance so you can see real-time results and scale easily.
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
- Automated post‑purchase email flows drive customers to leave reviews
- Multi‑site support—send shoppers straight to Google, Yelp, Trustpilot etc.
- Customizable timing, live stats, and response tracking.
- No contracts, cancel at any time.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer.guru Net Promoter NPS |  Feedback Guru |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer.guru Net Promoter NPS | Feedback Guru |
|---|---|---|
| App Store rating | 4.6 ★ | 5.0 ★(ahead) |
| App Store reviews | 62(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer.guru Net Promoter NPS | Feedback Guru |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $50/month | $5/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Customer.guru Net Promoter NPS | Feedback Guru |
|---|---|---|
| Shopify category rank | #405 | #256 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 31, 2016 | Sep 9, 2025 |
| Languages | 1 | 1 |
| Developer | Customer.guru | Feedback Guru |
FAQ
Customer.guru Net Promoter NPS and Feedback Guru: common questions
- Is Customer.guru Net Promoter NPS or Feedback Guru cheaper?
- Only Customer.guru Net Promoter NPS lists a free plan. Paid plans start at $50/month for Customer.guru Net Promoter NPS and $5/month for Feedback Guru. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Customer.guru Net Promoter NPS or Feedback Guru?
- On the Shopify App Store: Customer.guru Net Promoter NPS 4.6 from 62 reviews and Feedback Guru 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Customer.guru Net Promoter NPS lists 16 the others don’t mention, such as Analytics dashboard, Benchmarking, Checkout analytics, Cohort analysis. Feedback Guru lists 1 the others don’t mention, such as Reviews. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for Feedback Guru; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for Feedback Guru. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.