Customer.guru Net Promoter NPS vs CustomerSure
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for CustomerSure.
The short answer
- On the Shopify App Store: Customer.guru Net Promoter NPS 4.6 from 62 reviews and CustomerSure 5.0 from 4 reviews.
- Only Customer.guru Net Promoter NPS lists a free plan. Paid plans start at $50/month for Customer.guru Net Promoter NPS and $199/month for CustomerSure.
- Customer.guru Net Promoter NPS lists 16 features CustomerSure’s listing doesn’t mention, including Analytics dashboard, Benchmarking, Checkout analytics.
Head to head
Survey Net Promoter Score, get testimonials & product reviews
Build a world-class customer feedback process
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · survey up-to 5 users per month
Hobbyist
- · survey up-to 1,000 users per month
Small Business
- · survey up-to 5,000 users per month
Advanced
- · designed for Shopify PLUS
- · survey up-to 10,000 users per month
Shopify Starter
- · Branding
- · Comprehensive follow-up features
- · For up to 2500 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Pro
- · Branding
- · Comprehensive follow-up features
- · For up to 10,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Enterprise
- · Branding
- · Comprehensive follow-up features
- · For up to 50,000 orders per month
- · NPS and CSAT reports & analysis
- · Real-time customer fedback
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSee how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer.guru Net Promoter NPS |  CustomerSure |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer.guru Net Promoter NPS | CustomerSure |
|---|---|---|
| App Store rating | 4.6 ★ | 5.0 ★(ahead) |
| App Store reviews | 62(ahead) | 4 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer.guru Net Promoter NPS | CustomerSure |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $50/month(ahead) | $199/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Customer.guru Net Promoter NPS | CustomerSure |
|---|---|---|
| Shopify category rank | #405 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 31, 2016 | May 22, 2012 |
| Languages | 1 | Not published |
| Developer | Customer.guru | CustomerSure |
FAQ
Customer.guru Net Promoter NPS and CustomerSure: common questions
- Is Customer.guru Net Promoter NPS or CustomerSure cheaper?
- Only Customer.guru Net Promoter NPS lists a free plan. Paid plans start at $50/month for Customer.guru Net Promoter NPS and $199/month for CustomerSure. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Customer.guru Net Promoter NPS or CustomerSure?
- On the Shopify App Store: Customer.guru Net Promoter NPS 4.6 from 62 reviews and CustomerSure 5.0 from 4 reviews.
- What features does each app list that the other doesn’t?
- Customer.guru Net Promoter NPS lists 16 the others don’t mention, such as Analytics dashboard, Benchmarking, Checkout analytics, Cohort analysis. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for CustomerSure; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 22, 2026 for Customer.guru Net Promoter NPS, Oct 13, 2026 for CustomerSure. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.