Crewdle Support Chat vs Merchant Copilot AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Jun 11, 2026 for Crewdle Support Chat, Oct 13, 2026 for Merchant Copilot AI Chatbot.
The short answer
- Only Merchant Copilot AI Chatbot lists a free plan.
- Merchant Copilot AI Chatbot lists 2 features Crewdle Support Chat’s listing doesn’t mention, including AI chatbots, Chat window.
Head to head
Free
- · 50 AI conversations per month
- · Install and try Merchant Copilot at no
Starter
- · 500 AI conversations per month.
- · Automate customer support and reduce tic
- · Ideal for small stores
Growth
- · 2,000 AI conversations per month.
- · For growing stores
- · Higher traffic that need reliable 24/7
Scale
- · Enterprise-grade AI support with no caps
- · For high-volume stores
- · Unlimited AI conversations per month.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOur app is an AI-powered customer support platform that connects directly to a merchant's Shopify store. A chat widget on the storefront lets customers get instant, accurate answers about products, orders, and availability — powered by real-time access to the store's catalog and order data. Conversations that need a human touch are automatically escalated to the support team through a centralized dashboard.
Merchant Copilot puts an AI support agent on your storefront, so shoppers get answers the moment they ask instead of waiting on email. It indexes your catalogue automatically and handles questions about products, variants, sizing, stock, order status, shipping and returns. Every answer comes from your real store data, so it never invents details.
- AI forward
- Full store connectivity
- Friendly interface
- AI-powered product answers — Shoppers get instant, accurate answers about your
- Live order status lookup — Shoppers can check order tracking directly in chat
- No-code setup — Enable the chat widget from your Shopify theme editor in one
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Crewdle Support Chat |  Merchant Copilot AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Crewdle Support Chat | Merchant Copilot AI Chatbot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Crewdle Support Chat | Merchant Copilot AI Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $24/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Crewdle Support Chat | Merchant Copilot AI Chatbot |
|---|---|---|
| Shopify category rank | #86 | #964 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 27, 2026 | Jul 17, 2026 |
| Languages | 2 | 1 |
| Developer | Crewdle | Forgeline Labs |
FAQ
Crewdle Support Chat and Merchant Copilot AI Chatbot: common questions
- Is Crewdle Support Chat or Merchant Copilot AI Chatbot cheaper?
- Only Merchant Copilot AI Chatbot lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Merchant Copilot AI Chatbot lists 2 the others don’t mention, such as AI chatbots, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Jun 11, 2026 for Crewdle Support Chat, Oct 13, 2026 for Merchant Copilot AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Jun 11, 2026 for Crewdle Support Chat, Oct 13, 2026 for Merchant Copilot AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.