Cortimo — AI Customer Support vs Helmsly
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 17, 2026 for Cortimo, Oct 14, 2026 for Helmsly.
The short answer
- Paid plans start at $29/month for Cortimo and $29/month for Helmsly.
- Cortimo lists 4 features Helmsly’s listing doesn’t mention, including Chat assignment, File upload, Multi-language.
Head to head
Starter
- · 500 messages / month
- · Code tool
- · Support tickets
- · Unlimited agents
- · Widget customisation
Pro
- · 1,500 messages / month
- · Code tool
- · Everything in Starter
- · Priority support
- · Unlimited agents
Business
- · 5,000 messages / month
- · Dedicated support
- · Everything in Pro
- · Python execution
- · Unlimited agents
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMost customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action.
Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
- Customers self-serve refunds, returns, cancellations, and order tracking in chat
- Answers from your real Shopify catalog, orders, and policies
- Customize AI agents and add new specialized agents from your dashboard
- Run Python code in chat for advanced workflows
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cortimo |  Helmsly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Cortimo | Helmsly |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Cortimo and Helmsly: common questions
- Is Cortimo or Helmsly cheaper?
- Paid plans start at $29/month for Cortimo and $29/month for Helmsly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cortimo lists 4 the others don’t mention, such as Chat assignment, File upload, Multi-language, Product recommendations. Helmsly lists 2 the others don’t mention, such as Agent avatar, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 17, 2026 for Cortimo, Oct 14, 2026 for Helmsly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 17, 2026 for Cortimo, Oct 14, 2026 for Helmsly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.