Copiwin: AI Email Helpdesk vs IllumiChat ‑ AI Support & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Copiwin, Oct 18, 2026 for IllumiChat.
The short answer
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and IllumiChat 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $29/month for Copiwin and $29/month for IllumiChat.
- Copiwin lists 15 features IllumiChat’s listing doesn’t mention, including Chat buttons, Chat window, Discounts.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI-handled conversations/month
- · AI-generated email replies
- · Basic analytics
- · Shopify integration
Starter
- · 250 AI-handled conversations / month
- · AI replies 24/7
- · Automatic translations
- · Email performance dashboard
Growth
- · 750 conversations / month
- · Advanced analytics
- · Automatic ticket classification
- · Everything on starter plan
- · Priority processing
- · Return & refund detection
Professional
- · 2,000 conversations / month
- · API access
- · Everything on growth plan
- · Multi-team support
- · Priority support
- · Team collaboration
Free Plan
- · 1 Custom Assistant
- · 1 team members
- · Basic analytics
- · Community support
- · Standard integrations
- · Up to 100 credits/month
Pro Plan
- · 3 Custom Assistants
- · 3 team members
- · API access
- · Advanced analytics
- · All integrations
- · Custom branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCopiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated.
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- 24/7 AI Customer Support: Resolve customer questions instantly, anytime.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match responses to your brand voice and tone.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Copiwin |  IllumiChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Copiwin | IllumiChat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 14(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Copiwin | IllumiChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Copiwin | IllumiChat |
|---|---|---|
| Shopify category rank | #18 | #312 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 13, 2026 | May 27, 2026 |
| Languages | 1 | 1 |
| Developer | COPIWIN ECOM LTD | IllumiChat |
FAQ
Copiwin and IllumiChat: common questions
- Is Copiwin or IllumiChat cheaper?
- Both list a free plan. Paid plans start at $29/month for Copiwin and $29/month for IllumiChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Copiwin or IllumiChat?
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and IllumiChat 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Copiwin lists 15 the others don’t mention, such as Chat buttons, Chat window, Discounts, Email. IllumiChat lists 6 the others don’t mention, such as Contact form, FAQs, Self-service, Shipping alerts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Copiwin, Oct 18, 2026 for IllumiChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Copiwin, Oct 18, 2026 for IllumiChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.