Convolyn vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $49/month for Convolyn and $25/month for Merchant AI.
- Merchant AI lists 5 features Convolyn’s listing doesn’t mention, including Behavior tracking, Chat flows, Cross-sell.
Head to head
Free
- · 100 messages / month
- · Add-to-cart in chat
- · Auto-installed widget — no code
- · Cart nudge for abandoning shoppers
- · Discount code offers
- · Live product & catalog answers
Starter
- · 2,000 messages / month
- · Basic analytics
- · Cart nudge & discount codes
- · Document understanding
- · Help Desk live chat — 2 seats
- · Live catalog & order tracking
Growth
- · 15,000 messages / month
- · Advanced analytics
- · Help Desk live chat — 6 seats
- · Image understanding
- · Lead capture & CSV export
- · Remove Convolyn branding
Pro
- · 50,000 messages / month
- · Advanced analytics
- · Help Desk live chat — 10 seats
- · Image understanding
- · Lead capture & CSV export
- · Priority support
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConvolyn adds an AI assistant to your Shopify store that handles customer questions instantly, around the clock. It connects directly to your live catalog to answer product questions, check real-time stock levels, and make recommendations. Customers can track their orders by providing an order number and email.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- Live catalog answers — real-time product, stock, and order tracking in chat
- Add to cart and recover abandoning shoppers directly from the chat widget
- Cart recovery — re-engages shoppers about to leave with a personalized nudge
- Human agent handoff — Escalate complex issues when AI cannot resolve them.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convolyn |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Convolyn | Merchant AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Convolyn | Merchant AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $25/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Convolyn | Merchant AI |
|---|---|---|
| Shopify category rank | #969 | #675(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | Convolyn | Cross Digital Ltd |
FAQ
Convolyn and Merchant AI: common questions
- Is Convolyn or Merchant AI cheaper?
- Both list a free plan. Paid plans start at $49/month for Convolyn and $25/month for Merchant AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Convolyn lists 4 the others don’t mention, such as Color and font, Discounts, Live chat, Multi-language. Merchant AI lists 5 the others don’t mention, such as Behavior tracking, Chat flows, Cross-sell, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.