Convolyn vs ELX Chatbot: AI & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Convolyn, Oct 14, 2026 for ELX Chatbot.
The short answer
- Only Convolyn lists a free plan. Paid plans start at $49/month for Convolyn and $249/month for ELX Chatbot.
- Convolyn lists 8 features ELX Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, Cart recovery.
Head to head
Free
- · 100 messages / month
- · Add-to-cart in chat
- · Auto-installed widget — no code
- · Cart nudge for abandoning shoppers
- · Discount code offers
- · Live product & catalog answers
Starter
- · 2,000 messages / month
- · Basic analytics
- · Cart nudge & discount codes
- · Document understanding
- · Help Desk live chat — 2 seats
- · Live catalog & order tracking
Growth
- · 15,000 messages / month
- · Advanced analytics
- · Help Desk live chat — 6 seats
- · Image understanding
- · Lead capture & CSV export
- · Remove Convolyn branding
Pro
- · 50,000 messages / month
- · Advanced analytics
- · Help Desk live chat — 10 seats
- · Image understanding
- · Lead capture & CSV export
- · Priority support
Starter
- · 1,000 Messages/Month (12,000/Year)
- · 60 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Bronze
- · 2,000 Messages/Month (24,000/Year)
- · 90 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Silver
- · 120 Days Transcript Retention
- · 4,000 Messages/Month (48,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Gold
- · 150 Days Transcript Retention
- · 8,000 Messages/Month (96,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConvolyn adds an AI assistant to your Shopify store that handles customer questions instantly, around the clock. It connects directly to your live catalog to answer product questions, check real-time stock levels, and make recommendations. Customers can track their orders by providing an order number and email.
ELX Chatbot connects directly with your Shopify store for a fast, seamless setup and automatically syncs your products for accurate AI-powered recommendations. Customers can ask questions, discover the right products, add recommended items directly to their cart, check real-time order updates, and get instant answers to FAQs.
- Live catalog answers — real-time product, stock, and order tracking in chat
- Add to cart and recover abandoning shoppers directly from the chat widget
- Cart recovery — re-engages shoppers about to leave with a personalized nudge
- Human agent handoff — Escalate complex issues when AI cannot resolve them.
- Customize the chatbot’s design to perfectly match your brand style.
- Auto-sync your products so the chatbot can recommend them instantly.
- Let customers ask “Where’s my order?” and get real-time order updates.
- Pulls answers from your FAQ page to auto-respond to common questions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convolyn |  ELX Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Convolyn | ELX Chatbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Convolyn | ELX Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month(ahead) | $249/month |
| Longest free trial | 7 days | 15 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Convolyn | ELX Chatbot |
|---|---|---|
| Shopify category rank | #969 | #467(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | Aug 18, 2025 |
| Languages | 1 | 1 |
| Developer | Convolyn | EchoLogyx Ltd |
FAQ
Convolyn and ELX Chatbot: common questions
- Is Convolyn or ELX Chatbot cheaper?
- Only Convolyn lists a free plan. Paid plans start at $49/month for Convolyn and $249/month for ELX Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Convolyn lists 8 the others don’t mention, such as Agent analytics, Agent avatar, Cart recovery, Chat buttons. ELX Chatbot lists 2 the others don’t mention, such as Business hours, Send transcript. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Convolyn, Oct 14, 2026 for ELX Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Convolyn, Oct 14, 2026 for ELX Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.