Convi: AI Helpdesk & Chatbot vs TicketON — AI & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Convi, Oct 13, 2026 for TicketON.
The short answer
- Only TicketON lists a free plan. Paid plans start at $19/month for Convi and $19/month for TicketON.
- TicketON lists 28 features Convi’s listing doesn’t mention, including Agent analytics, AI summaries, Analytics.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
Free
- · 1 agent seat, 1 store
- · 50 AI conversations/month
- · AI knowledge base & draft replies
- · Audio/video calls, CSAT & contacts
- · Telegram & Shopify channels
Launch
- · 3 seats · 100 AI conversations/month
- · AI discount & add-to-cart actions
- · Sales & AI analytics, live visitors
- · Shopify customer data in the inbox
- · Website live-chat widget
Growth
- · 10 seats · 3 stores · 200 AI conversatio
- · Advanced AI model + custom AI persona
- · All analytics, custom roles, audit log,
- · Channel webhooks & screen sharing
- · Full copilot + auto AI actions (refunds,
Scale
- · 1-year ticket history
- · 50 seats · 10 stores · 500 AI conversati
- · AI auto-refunds & order fulfillment
- · Max AI model + unlimited triggers
- · White label branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
TicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team.
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convi |  TicketON |
|---|---|---|
| Detected stores | 150 | Not published |
| Net store change, 28 days | +2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United Kingdom, United States, Australia | Not published |
Reviews
| Measure | Convi | TicketON |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 13 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Convi and TicketON: common questions
- Is Convi or TicketON cheaper?
- Only TicketON lists a free plan. Paid plans start at $19/month for Convi and $19/month for TicketON. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Convi lists 1 the others don’t mention, such as Chat flows. TicketON lists 28 the others don’t mention, such as Agent analytics, AI summaries, Analytics, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Convi, Oct 13, 2026 for TicketON; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Convi, Oct 13, 2026 for TicketON. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.