Convi: AI Helpdesk & Chatbot vs The Concierge AI Sales+Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Convi, Oct 14, 2026 for The Concierge AI Sales+Support.
The short answer
- On the Shopify App Store: Convi 5.0 from 13 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- Only The Concierge AI Sales+Support lists a free plan. Paid plans start at $19/month for Convi and $14.99/month for The Concierge AI Sales+Support.
- Convi lists 26 features The Concierge AI Sales+Support’s listing doesn’t mention, including Agent avatar, AI chatbots, AI responses.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
Merchant
- · 15 lifetime conversations to evaluate
- · Add-to-cart + checkout links in chat
- · All 6 AI agent types incl. AI Salesman
- · Dynamic discount codes + free shipping
- · Email alerts when leads come in
- · Free trial of the full Pro toolkit
Basic
- · 200 conversations per month
- · 4 AI agent types
- · Add-to-cart + checkout links in chat
- · Email alerts to 3 recipients
- · Knowledge base + PDF upload
- · Lead capture + qualification
Pro
- · 2,000 conversations per month
- · AI Salesman + Personal Concierge
- · All 6 AI agent types
- · Data export to CSV
- · Dynamic discount codes
- · Free-shipping discount codes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
The Concierge is the AI chat that both sells and supports. It adds to cart, builds checkout links, and offers discount and free-shipping codes, and it answers customer questions from your store and looks up order status and tracking right in the chat. When a chat ends, it emails you the transcript and contact info, and flags each visitor as a buyer or a browser.
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
- AI product recommendations from your live Shopify catalog
- One-click checkout links and discount codes created in chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convi |  The Concierge AI Sales+Support |
|---|---|---|
| Detected stores | 143 | Not published |
| Net store change, 28 days | +2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United Kingdom, United States, Australia | Not published |
Reviews
| Measure | Convi | The Concierge AI Sales+Support |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 13(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Convi | The Concierge AI Sales+Support |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month | $14.99/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Convi | The Concierge AI Sales+Support |
|---|---|---|
| Shopify category rank | #34 | #608 |
| Shopify App Charts | #7 in Helpdesk | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 26, 2025 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | Convi | The Concierge |
FAQ
Convi and The Concierge AI Sales+Support: common questions
- Is Convi or The Concierge AI Sales+Support cheaper?
- Only The Concierge AI Sales+Support lists a free plan. Paid plans start at $19/month for Convi and $14.99/month for The Concierge AI Sales+Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Convi or The Concierge AI Sales+Support?
- On the Shopify App Store: Convi 5.0 from 13 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Convi lists 26 the others don’t mention, such as Agent avatar, AI chatbots, AI responses, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Convi, Oct 14, 2026 for The Concierge AI Sales+Support; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Convi, Oct 14, 2026 for The Concierge AI Sales+Support. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.