Convi: AI Helpdesk & Chatbot vs Raccoon AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Convi, May 29, 2026 for Raccoon AI Chatbot.
The short answer
- Convi lists 26 features Raccoon AI Chatbot’s listing doesn’t mention, including Agent avatar, AI chatbots, AI responses.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
JTCG offers top-tier SaaS implementation consulting services, customized development support, and AI technology to help Taiwanese businesses stay ahead in a changing market. As an official deep partner and seasoned user of Zendesk for over 5 years, we can guide you through using Zendesk to address your pain points.
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
- Product Recommendations
- Sentiment and Emotion Recognition
- Support for 10 Languages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convi |  Raccoon AI Chatbot |
|---|---|---|
| Detected stores | 150 | Not published |
| Net store change, 28 days | +2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United Kingdom, United States, Australia | Not published |
Reviews
| Measure | Convi | Raccoon AI Chatbot |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 13 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Convi | Raccoon AI Chatbot |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Convi | Raccoon AI Chatbot |
|---|---|---|
| Shopify category rank | #34 | #46 |
| Shopify App Charts | #8 in Helpdesk | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 26, 2025 | May 29, 2026 |
| Languages | 1 | 4 |
| Developer | Convi | James |
FAQ
Convi and Raccoon AI Chatbot: common questions
- What features does each app list that the other doesn’t?
- Convi lists 26 the others don’t mention, such as Agent avatar, AI chatbots, AI responses, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Convi, May 29, 2026 for Raccoon AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Convi, May 29, 2026 for Raccoon AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.