Convi: AI Helpdesk & Chatbot vs OBSIDIAN
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Convi, Oct 14, 2026 for OBSIDIAN.
The short answer
- Paid plans start at $19/month for Convi and $29/month for OBSIDIAN.
- Convi lists 22 features OBSIDIAN’s listing doesn’t mention, including AI responses, Auto-reply, Chat assignment.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
OBSIDIAN WhatsApp
OBSIDIAN
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
OBSIDIAN agrega un asistente comercial con IA a tu tienda Shopify y conecta la conversacion con WhatsApp. Ayuda a responder preguntas de producto, mostrar recomendaciones, compartir links de pago y dar seguimiento comercial desde un solo flujo. Tambien permite personalizar el widget, activar el embed en tu tema y revisar actividad comercial desde el panel de la app.
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
- IA moldeable a tu negocio: responde, recomienda y cierra ventas
- Widget personalizable con activación desde el editor de tema
- Seguimiento comercial por WhatsApp desde el mismo flujo
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convi |  OBSIDIAN |
|---|---|---|
| Detected stores | 150 | Not published |
| Net store change, 28 days | +2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United Kingdom, United States, Australia | Not published |
Reviews
| Measure | Convi | OBSIDIAN |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 13 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Convi and OBSIDIAN: common questions
- Is Convi or OBSIDIAN cheaper?
- Paid plans start at $19/month for Convi and $29/month for OBSIDIAN. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Convi lists 22 the others don’t mention, such as AI responses, Auto-reply, Chat assignment, Chat buttons. OBSIDIAN lists 10 the others don’t mention, such as Automated workflows, Behavior tracking, Cart recovery, Conversion tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Convi, Oct 14, 2026 for OBSIDIAN; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Convi, Oct 14, 2026 for OBSIDIAN. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.