Convexa: WhatsApp Inbox & AI vs OBSIDIAN
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for Convexa, Oct 14, 2026 for OBSIDIAN.
The short answer
- Only Convexa lists a free plan. Paid plans start at $19/month for Convexa and $29/month for OBSIDIAN.
- Convexa lists 17 features OBSIDIAN’s listing doesn’t mention, including Business hours, Chat buttons, Chat flows.
Head to head
Free
- · 1 staff account
- · 100 customers answered / month
- · 3 templates · 3 quick replies
- · 50 AI replies / month
- · 90 days of chat history
- · No markup on Meta message fees
Starter
- · 1,500 customers answered / month
- · 300 AI replies / month
- · Abandoned-cart reminders
- · All order notifications
- · Campaigns to 500 recipients / month
- · Shopify Flow messages
Growth
- · 1,000 AI replies / month
- · 6,000 customers answered / month
- · Abandoned-cart reminders
- · All order notifications
- · Campaigns to 15,000 recipients/month
- · Email and live chat support
Professional
- · 3,000 AI replies / month
- · 30,000 customers answered / month
- · Campaigns to 60,000 recipients/month
- · Connect your ERP/CRM (Convexa Bridge)
- · Everything in Growth
- · Priority support
Enterprise
- · 10,000 AI replies / month
- · Connect your ERP/CRM (Convexa Bridge)
- · Everything in Professional
- · Priority support
- · Setup and integration help
- · Several WhatsApp numbers
OBSIDIAN WhatsApp
OBSIDIAN
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConvexa brings WhatsApp and Instagram into one shared inbox inside Shopify and in the Convexa mobile app. Every chat shows the customer's orders, so your team can answer, assign and follow up in one place. Order confirmations, shipping and cancellation updates go out automatically on the official WhatsApp Business API. An AI assistant that knows your products replies when you're away.
OBSIDIAN agrega un asistente comercial con IA a tu tienda Shopify y conecta la conversacion con WhatsApp. Ayuda a responder preguntas de producto, mostrar recomendaciones, compartir links de pago y dar seguimiento comercial desde un solo flujo. Tambien permite personalizar el widget, activar el embed en tu tema y revisar actividad comercial desde el panel de la app.
- Manage WhatsApp & Instagram conversations in one powerful dashboard!
- View order history and customer details instantly in the chat screen
- Send cancellation, return, and shipping updates directly via WhatsApp.
- Boost sales by 30% with automated WhatsApp campaigns and cart recovery!
- IA moldeable a tu negocio: responde, recomienda y cierra ventas
- Widget personalizable con activación desde el editor de tema
- Seguimiento comercial por WhatsApp desde el mismo flujo
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convexa |  OBSIDIAN |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Convexa | OBSIDIAN |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Convexa and OBSIDIAN: common questions
- Is Convexa or OBSIDIAN cheaper?
- Only Convexa lists a free plan. Paid plans start at $19/month for Convexa and $29/month for OBSIDIAN. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Convexa lists 17 the others don’t mention, such as Business hours, Chat buttons, Chat flows, Chat window. OBSIDIAN lists 10 the others don’t mention, such as Agent avatar, AI chatbots, Automated workflows, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for Convexa, Oct 14, 2026 for OBSIDIAN; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for Convexa, Oct 14, 2026 for OBSIDIAN. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.