ConexiaChat: WhatsApp Inbox vs InsightLab Comms Hub
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 16, 2026 for ConexiaChat, Oct 13, 2026 for InsightLab Comms Hub.
The short answer
- InsightLab Comms Hub lists 3 features ConexiaChat’s listing doesn’t mention, including Email chat, File upload, SMS.
Head to head
Starter
- · 1 member in total (just you)
- · 1 team or connected store
- · 24/7 AI agent for orders
- · 500 AI messages a month
- · Live Shopify data in chat
- · Message volume & peak hours
Advanced
- · 3,000 AI messages a month
- · AI audit & containment rate
- · Everything in Starter
- · Full history by month & year
- · Team speed & reply wait times
- · Up to 10 team members
Business
- · 10,000 AI messages a month
- · Everything in Advanced
- · Priority WhatsApp support
- · Top inquiry topics & tags
- · Up to 25 members in total
- · Up to 5 stores or teams
Comms Hub
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConexiaChat connects WhatsApp to your Shopify store. Your team works from a shared inbox and sees each customer's orders, LTV and shipping without leaving the chat. An AI agent replies 24/7 using your orders, products and policies. Automate order confirmations and payment reminders for OXXO and bank transfer, and send WhatsApp campaigns to your store's segments with reports on recovered and attributed sales.
InsightLab Comms Hub enhances your way of communicating with your customers. Access messages from all customers in one place. Easily start conversations and keep track of chats. Create document to send. Create frequent messages to save time. Manage staff members using different permissions.
- See each customer's Shopify orders next to their WhatsApp chat
- See Shopify lifetime value and spend while you reply
- Pull Shopify shipping and contact details into the inbox
- Access all messages with your customers in the hub.
- Message, reply and chat with your customers using both email and sms.
- Create and upload documents to attach to your messages.
- Create frequent messages that can easily be sent to customers.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ConexiaChat |  InsightLab Comms Hub |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ConexiaChat | InsightLab Comms Hub |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ConexiaChat | InsightLab Comms Hub |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | ConexiaChat | InsightLab Comms Hub |
|---|---|---|
| Shopify category rank | #709(ahead) | #955 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 12, 2026 | Jul 13, 2026 |
| Languages | 1 | 2 |
| Developer | ConexiaChat | Insight Retail Management |
FAQ
ConexiaChat and InsightLab Comms Hub: common questions
- What features does each app list that the other doesn’t?
- ConexiaChat lists 1 the others don’t mention, such as Live chat. InsightLab Comms Hub lists 3 the others don’t mention, such as Email chat, File upload, SMS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 16, 2026 for ConexiaChat, Oct 13, 2026 for InsightLab Comms Hub; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 16, 2026 for ConexiaChat, Oct 13, 2026 for InsightLab Comms Hub. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.