Concierge B2B vs Merchant Copilot AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for Concierge B2B and $24/month for Merchant Copilot AI Chatbot.
- Concierge B2B lists 3 features Merchant Copilot AI Chatbot’s listing doesn’t mention, including Customer insights, File upload, Live chat.
Head to head
Free
- · 200 AI calls/mo
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
Pro
- · 2,000 AI calls/mo
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
Business
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
- · Unlimited AI calls/mo
Free
- · 50 AI conversations per month
- · Install and try Merchant Copilot at no
Starter
- · 500 AI conversations per month.
- · Automate customer support and reduce tic
- · Ideal for small stores
Growth
- · 2,000 AI conversations per month.
- · For growing stores
- · Higher traffic that need reliable 24/7
Scale
- · Enterprise-grade AI support with no caps
- · For high-volume stores
- · Unlimited AI conversations per month.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureB2B Concierge helps wholesale merchants respond to buyer questions without losing control of important sales conversations. The storefront chat widget answers safe questions from uploaded knowledge and store data, while quote, order change, and account questions are routed to the sales team in Slack for review and reply.
Merchant Copilot puts an AI support agent on your storefront, so shoppers get answers the moment they ask instead of waiting on email. It indexes your catalogue automatically and handles questions about products, variants, sizing, stock, order status, shipping and returns. Every answer comes from your real store data, so it never invents details.
- AI answers safe wholesale questions from your store and knowledge base
- Route quotes, order changes, and account requests to Slack
- Upload PDF, TXT, or Markdown sales docs for grounded replies
- AI-powered product answers — Shoppers get instant, accurate answers about your
- Live order status lookup — Shoppers can check order tracking directly in chat
- No-code setup — Enable the chat widget from your Shopify theme editor in one
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Concierge B2B |  Merchant Copilot AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Concierge B2B | Merchant Copilot AI Chatbot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Concierge B2B | Merchant Copilot AI Chatbot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $24/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Concierge B2B | Merchant Copilot AI Chatbot |
|---|---|---|
| Shopify category rank | #917(ahead) | #967 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 15, 2026 | Jul 17, 2026 |
| Languages | 1 | 1 |
| Developer | CoreLink | Forgeline Labs |
FAQ
Concierge B2B and Merchant Copilot AI Chatbot: common questions
- Is Concierge B2B or Merchant Copilot AI Chatbot cheaper?
- Both list a free plan. Paid plans start at $29/month for Concierge B2B and $24/month for Merchant Copilot AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Concierge B2B lists 3 the others don’t mention, such as Customer insights, File upload, Live chat. Merchant Copilot AI Chatbot lists 1 the others don’t mention, such as AI chatbots. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.