Commerce Ace Shopping Agent vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $59.99/month for Commerce Ace Shopping Agent and $25/month for Merchant AI.
- Merchant AI lists 11 features Commerce Ace Shopping Agent’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Starter AI Agent
- · 7-day free trial
- · AI-powered text responses
- · Bottom right position only
- · Commerce Ace branded widget
- · Conversation history
- · Restrict to catalog only
Growth AI Agent
- · 7-day free trial
- · AI-powered text responses
- · All widget positions
- · Conversation history
- · Custom brand colors & logo
- · Product cards with images & prices
Pro AI Agent
- · 7-day free trial
- · Everything in Growth AI Agent
- · Full customer support automation
- · Order status & tracking lookup
- · Priority support
- · Shipping & delivery details
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCommerce Ace Shopping Assistant adds an AI-powered chat widget to your Shopify storefront. Shoppers ask questions in plain English and get instant product recommendations with images, prices, and direct links — or ask about their order status, tracking, and shipping details. Powered by Claude AI, the assistant reads your live product catalog and full order history.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- AI-powered product recommendations using Claude AI
- Order status, tracking & shipping answers in real-time
- Fully customizable colors, name, and welcome message
- Persistent chat history across all store pages
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Commerce Ace Shopping Agent |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Commerce Ace Shopping Agent | Merchant AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Commerce Ace Shopping Agent | Merchant AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $59.99/month | $25/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Commerce Ace Shopping Agent | Merchant AI |
|---|---|---|
| Shopify category rank | #931 | #675(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | CommerceAce | Cross Digital Ltd |
FAQ
Commerce Ace Shopping Agent and Merchant AI: common questions
- Is Commerce Ace Shopping Agent or Merchant AI cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $59.99/month for Commerce Ace Shopping Agent and $25/month for Merchant AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Commerce Ace Shopping Agent lists 8 the others don’t mention, such as AI search, Color and font, Custom styling, Live chat. Merchant AI lists 11 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.