Cohort Journey Tracking vs Customer Pulse
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Cohort Journey Tracking, Oct 13, 2026 for Customer Pulse.
The short answer
- Paid plans start at $99/month for Cohort Journey Tracking and $1/month for Customer Pulse.
- Cohort Journey Tracking lists 6 features Customer Pulse’s listing doesn’t mention, including Analytics, Conditional logic, Custom styles.
Head to head
SUPER
- · Analyze Customer Data by Cohort
- · Customer Feedback via Interactions
- · Journey Tracking by Touchpoint
Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTurn customer data into real growth. Your customers are telling you who they are with every purchase, click, and interaction. Cohort helps you listen — and act. With Cohort, you can go beyond basic analytics by creating dynamic customer cohorts and engaging shoppers directly through interactive video surveys. The results: a deeper understanding of your customer and insights into they individual journeys.
Customer Pulse helps store owners gather valuable post-purchase insights with customizable surveys. Merchants can easily configure survey questions to collect direct feedback from buyers. Our app tracks responses in real-time and provides detailed analytics, helping store owners understand customer preferences, improve products, and enhance shopping experiences.
- Smart Cohort Segmentation
- Interactive Video Feedback
- Customer Touchpoint Tracking
- Create custom post-purchase surveys for buyers.
- Track real-time survey responses and insights.
- Enhance customer experience with data-driven decisions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cohort Journey Tracking |  Customer Pulse |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Cohort Journey Tracking | Customer Pulse |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cohort Journey Tracking | Customer Pulse |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $99/month | $1/month(ahead) |
| Longest free trial | 9 days | 30 days |
| Plans listed | 1 | 1 |
Listing
| Measure | Cohort Journey Tracking | Customer Pulse |
|---|---|---|
| Shopify category rank | Not enough data | #135 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 5, 2025 | Apr 28, 2025 |
| Languages | 1 | 1 |
| Developer | The Real Heroes of Ecommerce | DataScience@CausalFunnel |
FAQ
Cohort Journey Tracking and Customer Pulse: common questions
- Is Cohort Journey Tracking or Customer Pulse cheaper?
- Paid plans start at $99/month for Cohort Journey Tracking and $1/month for Customer Pulse. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cohort Journey Tracking lists 6 the others don’t mention, such as Analytics, Conditional logic, Custom styles, Data export. Customer Pulse lists 5 the others don’t mention, such as Customer satisfaction, Embedded forms, Post-purchase, Product feedback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Cohort Journey Tracking, Oct 13, 2026 for Customer Pulse; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Cohort Journey Tracking, Oct 13, 2026 for Customer Pulse. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.