Cognintent AI ‑ Knowlegdebase vs eFAQ: AI Questions & Answers
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 11, 2026 for Cognintent AI, Nov 3, 2026 for eFAQ.
The short answer
- Only eFAQ lists a free plan.
- eFAQ lists 6 features Cognintent AI’s listing doesn’t mention, including Custom CSS, Mobile responsive, Product page.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Basic customizations
- · FAQs widget
- · Improve FAQs using AI
- · SEO-optimized FAQ schema
- · Show store FAQs on shop app
- · Up to 1 collection
Starter
- · Access to premium features
- · Create product and thank you FAQs
- · Up to 15 categories per collection
- · Up to 25 collections
- · Up to 50 questions per category
Professional
- · Faster support
- · Tone for improved AI generation
- · Up to 100 collections
- · Up to 100 questions per category
- · Up to 50 categories per collection
Enterprise
- · Maximum priority support
- · Up to 100 categories per collection
- · Up to 100 questions per category
- · Up to 10k collections
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCognintent AI - Knowlegdebase helps merchants create and manage frequently asked questions for their Shopify store. The app automatically generates FAQs from products, pages, and blog content using AI. Merchants can review and edit generated FAQs, organize them by source, and display them using customizable templates or a floating FAQ widget.
Easily create and manage FAQs with built-in AI, reducing repetitive questions and keeping shoppers informed across products, pages, and checkouts. Personalize your design, instantly update answers, and focus on growing.
- Generate FAQs from products, pages, and blog content using AI
- Review, edit, and manage FAQs from one central dashboard
- Provide instant answers with an AI FAQ assistant improving user experience.
- Customize FAQ templates, layout, and design and manage FAQs manually anytime
- AI-powered FAQ creation for products, pages, and checkouts.
- Fully customizable designs with fonts, colors, and layouts.
- Simple editing tools to keep FAQs updated and reduce repetitive questions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cognintent AI |  eFAQ |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Cognintent AI | eFAQ |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cognintent AI | eFAQ |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $5.99/month |
| Longest free trial | Not listed | 3 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Cognintent AI | eFAQ |
|---|---|---|
| Shopify category rank | #56 | #47(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | Feb 25, 2025 |
| Languages | 1 | 1 |
| Developer | NCAP SOLUTIONS LLP | EXTFOX |
FAQ
Cognintent AI and eFAQ: common questions
- Is Cognintent AI or eFAQ cheaper?
- Only eFAQ lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cognintent AI lists 2 the others don’t mention, such as Custom templates, Instant answers. eFAQ lists 6 the others don’t mention, such as Custom CSS, Mobile responsive, Product page, Rich text editor. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 11, 2026 for Cognintent AI, Nov 3, 2026 for eFAQ; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 11, 2026 for Cognintent AI, Nov 3, 2026 for eFAQ. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.