Cognichat Personal Assistant vs Merchant Copilot AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $100/month for Cognichat Personal Assistant and $24/month for Merchant Copilot AI Chatbot.
- Cognichat Personal Assistant lists 4 features Merchant Copilot AI Chatbot’s listing doesn’t mention, including Agent avatar, Chat assignment, Color and font.
Head to head
Free
- · 30 maximum products
- · 50 chat replies / month
- · Chat widget customization
- · Standard email support
Starter
- · 100 maximum products
- · 500 chat replies / month
- · Chat widget customization
- · Expedited email support
Growth
- · 1000 chat replies / month
- · 300 maximum products
- · Chat widget customization
- · Priority support
Scale
- · 24/7 premium support
- · Chat widget customization
- · Dedicated account manager
- · Unlimited products
- · Unlimited replies
- · White-glove onboarding & setup
Free
- · 50 AI conversations per month
- · Install and try Merchant Copilot at no
Starter
- · 500 AI conversations per month.
- · Automate customer support and reduce tic
- · Ideal for small stores
Growth
- · 2,000 AI conversations per month.
- · For growing stores
- · Higher traffic that need reliable 24/7
Scale
- · Enterprise-grade AI support with no caps
- · For high-volume stores
- · Unlimited AI conversations per month.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWhen shoppers can’t find the item they want, they bounce. Cognichat’s Leading AI Chatbot guides customers to the exact product, size, color and variant in seconds. It reads your catalog, prices and inventory to give grounded answers and point to the items and promos you set.
Merchant Copilot puts an AI support agent on your storefront, so shoppers get answers the moment they ask instead of waiting on email. It indexes your catalogue automatically and handles questions about products, variants, sizing, stock, order status, shipping and returns. Every answer comes from your real store data, so it never invents details.
- Links shoppers to the products they want and their variants instantly
- Understands sizes, colors, fit and variants for precise suggestions
- AI answers reflect the stock status and pricing from your Shopify catalog
- Surfaces active promos you configure and guides to the item that fits.
- AI-powered product answers — Shoppers get instant, accurate answers about your
- Live order status lookup — Shoppers can check order tracking directly in chat
- No-code setup — Enable the chat widget from your Shopify theme editor in one
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cognichat Personal Assistant |  Merchant Copilot AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Cognichat Personal Assistant | Merchant Copilot AI Chatbot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cognichat Personal Assistant | Merchant Copilot AI Chatbot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $100/month | $24/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Cognichat Personal Assistant | Merchant Copilot AI Chatbot |
|---|---|---|
| Shopify category rank | #892(ahead) | #973 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 26, 2025 | Jul 17, 2026 |
| Languages | 1 | 1 |
| Developer | Cognichat SRL | Forgeline Labs |
FAQ
Cognichat Personal Assistant and Merchant Copilot AI Chatbot: common questions
- Is Cognichat Personal Assistant or Merchant Copilot AI Chatbot cheaper?
- Both list a free plan. Paid plans start at $100/month for Cognichat Personal Assistant and $24/month for Merchant Copilot AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cognichat Personal Assistant lists 4 the others don’t mention, such as Agent avatar, Chat assignment, Color and font, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.