Coax vs InsightLab Comms Hub
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Coax lists a free plan.
- Coax lists 22 features InsightLab Comms Hub’s listing doesn’t mention, including Behavior tracking, Callback, Chat buttons.
Head to head
Basic Coax Usage
Monthly Plan
- · AI Summaries
- · Chat Widget
- · Contact Forms
- · Shopify Automations
- · Social Messaging
- · Two Way - Text / SMS / MMS
Comms Hub
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCoax connects Shopify with your customer communications, keeping SMS, WhatsApp, email, phone, live chat and social interactions together in one customer conversation. See customer, order, product and tracking context while you reply, process refunds and product changes, share products, and automate abandoned carts and post-purchase messages.
InsightLab Comms Hub enhances your way of communicating with your customers. Access messages from all customers in one place. Easily start conversations and keep track of chats. Create document to send. Create frequent messages to save time. Manage staff members using different permissions.
- Unified inbox for all customer conversations
- AI-powered replies and conversation summaries
- View Shopify customer and order details instantly
- Manage SMS, calls, email, and live chat in one place
- Access all messages with your customers in the hub.
- Message, reply and chat with your customers using both email and sms.
- Create and upload documents to attach to your messages.
- Create frequent messages that can easily be sent to customers.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Coax |  InsightLab Comms Hub |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Coax | InsightLab Comms Hub |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Coax | InsightLab Comms Hub |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $249/month | No monthly plan listed |
| Longest free trial | 30 days | Not listed |
| Plans listed | 2 | 1 |
Listing
| Measure | Coax | InsightLab Comms Hub |
|---|---|---|
| Shopify category rank | #214(ahead) | #955 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 18, 2026 | Jul 13, 2026 |
| Languages | 1 | 2 |
| Developer | Coax | Insight Retail Management |
FAQ
Coax and InsightLab Comms Hub: common questions
- Is Coax or InsightLab Comms Hub cheaper?
- Only Coax lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Coax lists 22 the others don’t mention, such as Behavior tracking, Callback, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.