Cleo vs LunaChat AI ChatBot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Cleo, Nov 8, 2026 for LunaChat AI ChatBot.
The short answer
- Paid plans start at $19/month for Cleo and $7.99/month for LunaChat AI ChatBot.
Head to head
- France
- Canada
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Pro
Scale
Basic
- · +95 languages
- · 100 answers/month
- · AI Training
- · Standard support
Lite
- · +95 languages
- · 250 answers/month
- · AI Training
- · Standard support
Starter
- · +95 languages
- · 1000 answers/month
- · AI Training
- · Premium support
- · Remove Lunachat branding
Growth
- · +95 languages
- · 3000 answers/month
- · AI Training
- · Premium support
- · Remove Lunachat branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureYour customers keep asking the same questions. Today, it's you who answers. Or nobody. Cleo changes that. It replies 24/7 in any language, recommends the right products and recovers abandoned carts. Set up in 10 minutes, it learns your catalog automatically. GDPR native, data stored in Europe (Frankfurt). Starter at $19/month, 14-day free trial.
Our AI chatbot helps your visitors turn into paying customers. It’s a dynamic application that intelligently answers complex queries using natural language. It can recommend products that are a perfect fit for them, and provide helpful information. With our app, handle a large amount of customer interactions without any human intervention. Respond faster to customer queries even when you’re not around to do so.
- 24/7 automated support: orders, returns, shipping. -60% tickets.
- AI product recommendations during chat. +12% average cart value.
- Multilingual AI — speaks every language. Built in France, GDPR compliant.
- Visual dashboard makes tracking sales & conversions easier
- View all conversations between AI/Human representative and customers
- Plug and play setup - No coding or technical skills required
- Personalized welcome message, widget position, text color and many more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cleo |  LunaChat AI ChatBot |
|---|---|---|
| Detected stores | Not published | 10 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | France, Canada, United States |
Reviews
| Measure | Cleo | LunaChat AI ChatBot |
|---|---|---|
| App Store rating | Not published | 3.2 ★ |
| App Store reviews | Not published | 27 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cleo | LunaChat AI ChatBot |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | $7.99/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Cleo | LunaChat AI ChatBot |
|---|---|---|
| Shopify category rank | #78 | #25(ahead) |
| Shopify App Charts | Not on this week’s charts | #3 in Support - Other |
| Built for Shopify | No | No |
| Launched | May 12, 2026 | Oct 4, 2023 |
| Languages | 1 | 2 |
| Developer | Adigicom | AppToScale |
FAQ
Cleo and LunaChat AI ChatBot: common questions
- Is Cleo or LunaChat AI ChatBot cheaper?
- Paid plans start at $19/month for Cleo and $7.99/month for LunaChat AI ChatBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Cleo, Nov 8, 2026 for LunaChat AI ChatBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Cleo, Nov 8, 2026 for LunaChat AI ChatBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.