ChurnEx: AI Customer Retention vs Telltale Retention AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ChurnEx, Oct 25, 2026 for Telltale Retention AI.
The short answer
- Paid plans start at $49/month for ChurnEx and $199/month for Telltale Retention AI.
- ChurnEx lists 6 features Telltale Retention AI’s listing doesn’t mention, including Analytics dashboard, Historical analysis, Lifetime value (LTV).
Head to head
Starter
- · AI retention analysis
- · Brand voice customization
- · Email support
- · Real-time churn detection
- · Revenue recovered dashboard
- · Up to 500 customers tracked
Growth
- · Bulk CSV customer export
- · Email support
- · Everything in Starter
- · Up to 2,000 customers tracked
Pro
- · Everything in Growth
- · Priority support (24hr response)
- · Unlimited customers tracked
Launch
Scale
Growth
Performance
Enterprise
Enterprise 500
Enterprise 1M
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChurnEx monitors every customer's order patterns and flags who is at risk of never returning. When a customer shows signs of disengaging, ChurnEx generates a personalized win-back email written in your brand's voice — ready to send in one click. Track recovered revenue directly in your dashboard to see your return on investment over time.
Telltale helps Shopify brands stop guessing who's ready to buy, who's at risk, and what to do next. We enrich your customer data and analyze orders, subscriptions, email/SMS, support, reviews, shipping, website activity, and buying behavior to uncover hidden retention opportunities for every customer.
- AI risk scoring identifies at-risk customers before they stop buying
- Personalized win-back emails generated in one click per customer
- Revenue recovered dashboard tracks your return on investment
- Brand voice customization makes emails sound like your team
- Telltales models predict churn, lapse, cancellation, and repeat purchase risk
- Enriches profiles with gender, age, income, and behavior signals
- Scores customer satisfaction from reviews, support, and friction
- Autopilot AI pushes campaigns through your ESP and SMS tools
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChurnEx |  Telltale Retention AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChurnEx | Telltale Retention AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChurnEx | Telltale Retention AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month(ahead) | $199/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 3 | 7 |
Listing
| Measure | ChurnEx | Telltale Retention AI |
|---|---|---|
| Shopify category rank | #1552 | #1065(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 15, 2026 | Jul 21, 2026 |
| Languages | 1 | 1 |
| Developer | ChurnEx | Telltale Retention AI |
FAQ
ChurnEx and Telltale Retention AI: common questions
- Is ChurnEx or Telltale Retention AI cheaper?
- Paid plans start at $49/month for ChurnEx and $199/month for Telltale Retention AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChurnEx lists 6 the others don’t mention, such as Analytics dashboard, Historical analysis, Lifetime value (LTV), Notifications. Telltale Retention AI lists 4 the others don’t mention, such as Automations, Cross-sell emails, Custom dashboards, Marketing attribution. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ChurnEx, Oct 25, 2026 for Telltale Retention AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ChurnEx, Oct 25, 2026 for Telltale Retention AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.