ChurnEx: AI Customer Retention vs Cohortive: Retention & LTV
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ChurnEx, Oct 13, 2026 for Cohortive.
The short answer
- Paid plans start at $49/month for ChurnEx and $499/month for Cohortive.
- ChurnEx lists 3 features Cohortive’s listing doesn’t mention, including Activity tracking, Purchase tracking, Real-time tracking.
Head to head
Starter
- · AI retention analysis
- · Brand voice customization
- · Email support
- · Real-time churn detection
- · Revenue recovered dashboard
- · Up to 500 customers tracked
Growth
- · Bulk CSV customer export
- · Email support
- · Everything in Starter
- · Up to 2,000 customers tracked
Pro
- · Everything in Growth
- · Priority support (24hr response)
- · Unlimited customers tracked
Base Tier
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChurnEx monitors every customer's order patterns and flags who is at risk of never returning. When a customer shows signs of disengaging, ChurnEx generates a personalized win-back email written in your brand's voice — ready to send in one click. Track recovered revenue directly in your dashboard to see your return on investment over time.
Cohortive knows your customers end to end: what they buy, how often, where they came from. It uses all of it to find where growth is hiding, ranked and sized: who's about to lapse, who's ready for a second order, who looks like your best customers. Send any group to Klaviyo, Meta, and Google in one click, and it stays current on its own.
- AI risk scoring identifies at-risk customers before they stop buying
- Personalized win-back emails generated in one click per customer
- Revenue recovered dashboard tracks your return on investment
- Brand voice customization makes emails sound like your team
- Retention, lifetime value, and at-risk revenue from your own order history
- Customer segments based on purchase behavior, updated automatically
- Build audiences from any of it and sync them to your email and ad tools
- Measure every campaign against a control group you set aside
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChurnEx |  Cohortive |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChurnEx | Cohortive |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ChurnEx and Cohortive: common questions
- Is ChurnEx or Cohortive cheaper?
- Paid plans start at $49/month for ChurnEx and $499/month for Cohortive. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChurnEx lists 3 the others don’t mention, such as Activity tracking, Purchase tracking, Real-time tracking. Cohortive lists 3 the others don’t mention, such as Cohort analysis, Heatmaps, Loyalty analysis. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ChurnEx, Oct 13, 2026 for Cohortive; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ChurnEx, Oct 13, 2026 for Cohortive. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.