Chizy: AI Chatbot & AI Chat vs Ultimo: AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chizy, Aug 19, 2026 for Ultimo.
The short answer
- On the Shopify App Store: Chizy 5.0 from 136 reviews and Ultimo 5.0 from 1 reviews.
- Ultimo lists 9 features Chizy’s listing doesn’t mention, including Agent avatar, Business hours, Chat flows.
Head to head
- United States
- United Kingdom
- France
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Smart
- · 200 knowledge sources
- · 3 custom skills & behaviors
- · 500 AI responses per month
- · AI product search in chat
- · Instagram & Messenger channels
- · Live chat takeover with alerts
Boost
- · 1,000 knowledge sources
- · 10 custom skills & behaviors
- · 2,000 AI responses per month
- · AI product search in chat
- · Auto-refresh knowledge monthly
- · Instagram & Messenger channels
Ultimo
- · 10,000 AI responses per month
- · 10,000 knowledge sources
- · 50 custom skills & behaviors
- · AI product search in chat
- · Auto-refresh knowledge daily
- · Instagram & Messenger channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChizy is a sales-first AI chatbot, AI agent and live chat that reduces manual support workload. The AI chatbot automatically learns your store's products, pages and policies, so setup takes only a few clicks - no heavy AI training required. It answers all common questions instantly, recommends relevant products, and lets shoppers add-to-cart directly in chat. AI agent works 24/7, supports 100+ languages.
Ultimo Bots gives your store an AI agent you direct in plain words: describe how it should handle shoppers, and your instructions become how it works. Have it guide shoppers to the products they ask for, collect leads the way you want, or bring you in when a conversation deserves a person.
- Auto-learn store products, policies, and pages in one click
- Train your AI chatbot with custom setting and knowledge
- Drive more sales with tailored product suggestions + add-to-cart from chat
- Seamless transition to live agents via WhatsApp, phone, or email
- Shape your store's AI agent with plain words. It does what you describe
- The agent understands what shoppers describe and finds matching products
- Alerts when it matters: new chats and leads via Slack, Teams, email, and more
- Learns your entire store in minutes on install: products, policies, and pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chizy |  Ultimo |
|---|---|---|
| Detected stores | 379 | Not published |
| Net store change, 28 days | +10 | 0 |
| Stores added, 28 days | 10 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, France | Not published |
Reviews
| Measure | Chizy | Ultimo |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 136(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
FAQ
Chizy and Ultimo: common questions
- Which has better reviews, Chizy or Ultimo?
- On the Shopify App Store: Chizy 5.0 from 136 reviews and Ultimo 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chizy lists 3 the others don’t mention, such as Agent analytics, Cross-sell, Emojis and stickers. Ultimo lists 9 the others don’t mention, such as Agent avatar, Business hours, Chat flows, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chizy, Aug 19, 2026 for Ultimo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chizy, Aug 19, 2026 for Ultimo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.