ChatwidgeX vs LiveSupporti ‑ Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for ChatwidgeX, Oct 14, 2026 for LiveSupporti.
The short answer
- Both list a free plan. Paid plans start at $19.95/month for ChatwidgeX and $5/month for LiveSupporti.
- LiveSupporti lists 15 features ChatwidgeX’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Live Chat for your Shopify store
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Chat bubble and Chat Box block
- · Knowledge Base, 50 MB storage
- · PDF and document import
Unlimited Chat
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Embed In Website
- · Knowledge Base, 5 GB storage
- · Match Your Webpage Design
- · Unlimited chats
Free
- · Chat history
- · Real-time visitors monitoring
- · Unlimited chats
- · Unlimited concurrent chats
- · Unlimited websites
- · iOS/Android apps
Premium
- · All features in Free plan
- · Color customization
- · Custom logo
- · Filters
- · Groups
- · Multilingual
Premium
- · All features in Free plan
- · Color customization
- · Custom logo
- · Filters
- · Groups
- · Multilingual
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatWidgeX puts live chat and a knowledge base on your store. Shoppers chat with your team in real time, or search your help articles themselves any time of day. Turn on the chat bubble in one click, or place the Chat Box block on any page. Import your PDF and Word files as articles, translate chats automatically so every shopper writes in their own language, and continue conversations by email as tickets.
LiveSupporti allows you to chat with your customers while they are browsing your Shopify store. You can help them and answer their questions in real-time which will create better experience. Providing great customer support can boost your sales and make your customers happy.
- Live chat with typing indicators, photos, files and chat transfers
- Searchable knowledge base: import PDF and Word files as articles
- Automatic chat translation in 30+ languages, powered by DeepL
- One-click chat bubble, plus a Chat Box block for any page
- Real-time visitors monitoring - see who is browsing your store.
- Shopify cart - see what your customers have in their cart.
- Branding - you can customize the colors of your chat box to match your brand.
- Multilingual - your chat box can be displayed in any language you want.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LiveSupporti | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LiveSupporti | |
|---|---|---|
| App Store rating | Not published | 4.2 ★ |
| App Store reviews | Not published | 5 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | LiveSupporti | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19.95/month | $5/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 3 |
Listing
| Measure | LiveSupporti | |
|---|---|---|
| Shopify category rank | Not enough data | #421 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 6, 2026 | Apr 6, 2016 |
| Languages | 1 | 1 |
| Developer | Models Boutique | LiveSupporti |
FAQ
ChatwidgeX and LiveSupporti: common questions
- Is ChatwidgeX or LiveSupporti cheaper?
- Both list a free plan. Paid plans start at $19.95/month for ChatwidgeX and $5/month for LiveSupporti. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatwidgeX lists 2 the others don’t mention, such as Chat assignment, Chat flows. LiveSupporti lists 15 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for ChatwidgeX, Oct 14, 2026 for LiveSupporti; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for ChatwidgeX, Oct 14, 2026 for LiveSupporti. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.