ChatwidgeX vs DeskCrew: Live Chat & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for ChatwidgeX, Oct 13, 2026 for DeskCrew.
The short answer
- Both list a free plan. Paid plans start at $19.95/month for ChatwidgeX and $29/month for DeskCrew.
- ChatwidgeX lists 7 features DeskCrew’s listing doesn’t mention, including Agent avatar, Chat assignment, Chat buttons.
Head to head
Free
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Chat bubble and Chat Box block
- · Knowledge Base, 50 MB storage
- · PDF and document import
Unlimited Chat
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Embed In Website
- · Knowledge Base, 5 GB storage
- · Match Your Webpage Design
- · Unlimited chats
Free
- · AI support widget
- · Knowledge base answers
- · Live chat with handoff
- · Ticket inbox
Pro
- · Bigger AI allowance
- · Email ticketing
- · Everything in Free
- · Remove DeskCrew branding
- · Slack and Discord channels
Team
- · CSAT surveys and reports
- · Everything in Pro
- · Largest AI allowance
- · Priority support
- · Unlimited conversations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatWidgeX puts live chat and a knowledge base on your store. Shoppers chat with your team in real time, or search your help articles themselves any time of day. Turn on the chat bubble in one click, or place the Chat Box block on any page. Import your PDF and Word files as articles, translate chats automatically so every shopper writes in their own language, and continue conversations by email as tickets.
DeskCrew gives your store a complete support desk: live chat on your storefront, AI answers grounded in your own help articles, email ticketing, and a public help center. The AI replies instantly when your docs cover the question and hands off to a human when they don't; every AI email draft waits for your approval. Storefront chat, email, and contact forms land in one inbox, with Slack and Discord mirroring.
- Live chat with typing indicators, photos, files and chat transfers
- Searchable knowledge base: import PDF and Word files as articles
- Automatic chat translation in 30+ languages, powered by DeepL
- One-click chat bubble, plus a Chat Box block for any page
- Live chat with AI answers grounded in your own help articles
- Every AI-drafted email waits for your approval before a customer sees it
- Chat, email, and contact forms land in one shared inbox
- Public help center: knowledge base, changelog, and feedback board
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeskCrew | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeskCrew | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeskCrew | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19.95/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 3 |
Listing
| Measure | DeskCrew | |
|---|---|---|
| Shopify category rank | Not enough data | #999 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 6, 2026 | Aug 20, 2026 |
| Languages | 1 | 1 |
| Developer | Models Boutique | Mindmill Software |
FAQ
ChatwidgeX and DeskCrew: common questions
- Is ChatwidgeX or DeskCrew cheaper?
- Both list a free plan. Paid plans start at $19.95/month for ChatwidgeX and $29/month for DeskCrew. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatwidgeX lists 7 the others don’t mention, such as Agent avatar, Chat assignment, Chat buttons, Chat flows. DeskCrew lists 4 the others don’t mention, such as AI chatbots, AI responses, FAQs, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for ChatwidgeX, Oct 13, 2026 for DeskCrew; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for ChatwidgeX, Oct 13, 2026 for DeskCrew. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.