ChatwidgeX vs Convi: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for ChatwidgeX, Nov 7, 2026 for Convi.
The short answer
- Only ChatwidgeX lists a free plan. Paid plans start at $19.95/month for ChatwidgeX and $19/month for Convi.
- Convi lists 18 features ChatwidgeX’s listing doesn’t mention, including AI chatbots, AI responses, Auto-reply.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Chat bubble and Chat Box block
- · Knowledge Base, 50 MB storage
- · PDF and document import
Unlimited Chat
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Embed In Website
- · Knowledge Base, 5 GB storage
- · Match Your Webpage Design
- · Unlimited chats
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatWidgeX puts live chat and a knowledge base on your store. Shoppers chat with your team in real time, or search your help articles themselves any time of day. Turn on the chat bubble in one click, or place the Chat Box block on any page. Import your PDF and Word files as articles, translate chats automatically so every shopper writes in their own language, and continue conversations by email as tickets.
The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
- Live chat with typing indicators, photos, files and chat transfers
- Searchable knowledge base: import PDF and Word files as articles
- Automatic chat translation in 30+ languages, powered by DeepL
- One-click chat bubble, plus a Chat Box block for any page
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Convi | |
|---|---|---|
| Detected stores | Not published | 137 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United Kingdom, United States, Australia |
Reviews
| Measure | Convi | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 13 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Convi | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.95/month | $19/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Convi | |
|---|---|---|
| Shopify category rank | Not enough data | #34 |
| Shopify App Charts | Not on this week’s charts | #7 in Helpdesk |
| Built for Shopify | No | Yes |
| Launched | Nov 6, 2026 | Jun 26, 2025 |
| Languages | 1 | 1 |
| Developer | Models Boutique | Convi |
FAQ
ChatwidgeX and Convi: common questions
- Is ChatwidgeX or Convi cheaper?
- Only ChatwidgeX lists a free plan. Paid plans start at $19.95/month for ChatwidgeX and $19/month for Convi. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatwidgeX lists 3 the others don’t mention, such as Email chat, Push notifications, Ticketing. Convi lists 18 the others don’t mention, such as AI chatbots, AI responses, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for ChatwidgeX, Nov 7, 2026 for Convi; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for ChatwidgeX, Nov 7, 2026 for Convi. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.