Chatty AI Chatbot & Live Chat vs Web2Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Feb 19, 2026 for Web2Chat.
The short answer
- Only Chatty AI Chatbot & Live Chat lists a free plan.
- Chatty AI Chatbot & Live Chat lists 37 features Web2Chat’s listing doesn’t mention, including Accordions, Agent analytics, Agent avatar.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
Web2Chat enables customers to easily check their order status directly within your store by entering their email or order number. This reduces the volume of support inquiries and frees up time for your team. Additionally, your support staff can access order details during live chat conversations, allowing them to respond to customer questions more efficiently.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- Let customers check their order status directly from live chat.
- Provide self-serve order updates to reduce support inquiries.
- Support team can view order details during live chat for faster responses.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat |  Web2Chat |
|---|---|---|
| Detected stores | 7,626 | Not published |
| Net store change, 28 days | −57 | 0 |
| Stores added, 28 days | 78 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | Web2Chat |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 1,896 | Not published |
| New reviews, 28 days | 19 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | Web2Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.99/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Chatty AI Chatbot & Live Chat | Web2Chat |
|---|---|---|
| Shopify category rank | #3(ahead) | #633 |
| Shopify App Charts | #91 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | Oct 11, 2024 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | Web2chat |
FAQ
Chatty AI Chatbot & Live Chat and Web2Chat: common questions
- Is Chatty AI Chatbot & Live Chat or Web2Chat cheaper?
- Only Chatty AI Chatbot & Live Chat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 37 the others don’t mention, such as Accordions, Agent analytics, Agent avatar, AI generation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Feb 19, 2026 for Web2Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Feb 19, 2026 for Web2Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.