Chatty AI Chatbot & Live Chat vs Kaily AI Shopping Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Kaily AI Shopping Assistant.
The short answer
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,896 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $39/month for Kaily AI Shopping Assistant.
- Chatty AI Chatbot & Live Chat lists 25 features Kaily AI Shopping Assistant’s listing doesn’t mention, including Accordions, Agent analytics, AI generation.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Free
- · 1 AI agent
- · 10 Crawl Pages Limit Per Website
- · 500 Message Credits
- · 500,000 Datasource Characters
Growth
- · 1 AI Agent
- · 5,000 Message Credits
- · 500 Crawl Pages Limit Per Website
- · 6,000,000 Datasource Characters
- · 90 Days Conversation History
Business
- · 1000 Crawl Pages Limit Per Website
- · 180 Days Conversation History
- · 2 AI Agents
- · 20,000 Message Credits
- · 25,000,000 Datasource Characters
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
Kaily helps merchants automate every customer conversation, from product discovery to post-purchase support.Convert more visitors with abandoned cart recovery, order tracking, return management, instant customer support and AI-powered product recommendations.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- AI shopping agent: answer product questions and recommend items automatically 24
- Smart automation: handle order issues, returns, and refunds without manual work
- Store sync: trained on your catalog, policies, and orders for accurate responses
- Unified inbox: manage all conversations with customer details and AI insights in
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat |  Kaily AI Shopping Assistant |
|---|---|---|
| Detected stores | 7,626 | Not published |
| Net store change, 28 days | −57 | 0 |
| Stores added, 28 days | 78 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | Kaily AI Shopping Assistant |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 1,896(ahead) | 1 |
| New reviews, 28 days | 19 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | Kaily AI Shopping Assistant |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19.99/month(ahead) | $39/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatty AI Chatbot & Live Chat | Kaily AI Shopping Assistant |
|---|---|---|
| Shopify category rank | #3(ahead) | #298 |
| Shopify App Charts | #91 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | Jun 23, 2026 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | Shopsense Retail Technologies Limited |
FAQ
Chatty AI Chatbot & Live Chat and Kaily AI Shopping Assistant: common questions
- Is Chatty AI Chatbot & Live Chat or Kaily AI Shopping Assistant cheaper?
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $39/month for Kaily AI Shopping Assistant. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatty AI Chatbot & Live Chat or Kaily AI Shopping Assistant?
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,896 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 25 the others don’t mention, such as Accordions, Agent analytics, AI generation, Behavior tracking. Kaily AI Shopping Assistant lists 8 the others don’t mention, such as Cart recovery, COD verification, Cross-sell, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Kaily AI Shopping Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Kaily AI Shopping Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.