Chatty AI Chatbot & Live Chat vs IllumiChat ‑ AI Support & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Chatty AI Chatbot & Live Chat, Oct 18, 2026 for IllumiChat.
The short answer
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,897 reviews and IllumiChat 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $29/month for IllumiChat.
- Chatty AI Chatbot & Live Chat lists 32 features IllumiChat’s listing doesn’t mention, including Accordions, AI generation, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Free Plan
- · 1 Custom Assistant
- · 1 team members
- · Basic analytics
- · Community support
- · Standard integrations
- · Up to 100 credits/month
Pro Plan
- · 3 Custom Assistants
- · 3 team members
- · API access
- · Advanced analytics
- · All integrations
- · Custom branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- 24/7 AI Customer Support: Resolve customer questions instantly, anytime.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match responses to your brand voice and tone.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat |  IllumiChat |
|---|---|---|
| Detected stores | 7,472 | Not published |
| Net store change, 28 days | −65 | 0 |
| Stores added, 28 days | 79 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | IllumiChat |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 1,897(ahead) | 1 |
| New reviews, 28 days | 20 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | IllumiChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19.99/month(ahead) | $29/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Chatty AI Chatbot & Live Chat | IllumiChat |
|---|---|---|
| Shopify category rank | #2(ahead) | #312 |
| Shopify App Charts | #94 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | May 27, 2026 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | IllumiChat |
FAQ
Chatty AI Chatbot & Live Chat and IllumiChat: common questions
- Is Chatty AI Chatbot & Live Chat or IllumiChat cheaper?
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $29/month for IllumiChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatty AI Chatbot & Live Chat or IllumiChat?
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,897 reviews and IllumiChat 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 32 the others don’t mention, such as Accordions, AI generation, Behavior tracking, Business hours. IllumiChat lists 14 the others don’t mention, such as AI responses, Analytics, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Chatty AI Chatbot & Live Chat, Oct 18, 2026 for IllumiChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Chatty AI Chatbot & Live Chat, Oct 18, 2026 for IllumiChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.