Chattie ‑ Build Real Community vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Chattie, Nov 9, 2026 for tawk.to Live Chat.
The short answer
- On the Shopify App Store: Chattie 2.0 from 1 reviews and tawk.to Live Chat 3.6 from 89 reviews.
Head to head
Free Messaging App to Monitor & Chat with site Visitors
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChattie gives community-driven brands a place to come together. With Chattie, brands can easily create a space where your customers feel heard. Let customers talk with your team and even to each other. Whether you want to make VIP groups with your top customers, capture UGC, create location based channels for in person events or get customer input on a new product, Chattie brings your community to life in a whole…
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- VIP Customer Groups - unparalleled personalized shopping experience and access
- User Generated Content - incentivize sharing UGC to in a space made for it
- Location Based Groups - engage local customer segments for events and pop ups
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chattie |  tawk.to Live Chat |
|---|---|---|
| Detected stores | Not published | 4,093 |
| Net store change, 28 days | 0 | −22 |
| Stores added, 28 days | Not enough data | 43 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Chattie | tawk.to Live Chat |
|---|---|---|
| App Store rating | 2.0 ★ | 3.6 ★(ahead) |
| App Store reviews | 1 | 89(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chattie | tawk.to Live Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Chattie | tawk.to Live Chat |
|---|---|---|
| Shopify category rank | #30 | #172 |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | Nov 21, 2024 | Nov 16, 2015 |
| Languages | 1 | 1 |
| Developer | Chattie, Inc. | tawk.to |
FAQ
Chattie and tawk.to Live Chat: common questions
- Which has better reviews, Chattie or tawk.to Live Chat?
- On the Shopify App Store: Chattie 2.0 from 1 reviews and tawk.to Live Chat 3.6 from 89 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Chattie, Nov 9, 2026 for tawk.to Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Chattie, Nov 9, 2026 for tawk.to Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.