ChatterMate AI Chat & Helpdesk vs Concierge B2B
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $19/month for ChatterMate AI Chat & Helpdesk and $29/month for Concierge B2B.
- ChatterMate AI Chat & Helpdesk lists 8 features Concierge B2B’s listing doesn’t mention, including AI chatbots, Business hours, Chat assignment.
Head to head
Free
- · 1 Agent
- · 1 Knowledge Source
- · 10 Sub-pages per source
- · 30 Days - Data Retention
- · Chat Customization
Base Plan
- · 30 Sub-pages per source
- · 5 Agents
- · 5 Knowledge Source
- · 90 Days - Data Retention
- · Analytics
- · Chat Customization
Pro Plan
- · 10 Agents
- · 1080 Days - Data Retention
- · 20 Knowledge Source
- · 30 Sub-pages per source
- · Bring your own model
- · MCP Server
Free
- · 200 AI calls/mo
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
Pro
- · 2,000 AI calls/mo
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
Business
- · AI auto-replies
- · PDF/TXT/MD knowledge
- · Slack sales handoff
- · Storefront chat widget
- · Unlimited AI calls/mo
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatterMate learns your store — products, orders, policies and docs — then answers shoppers instantly with grounded, cited replies. It tracks orders, recommends products, and captures qualified leads mid-conversation. When a shopper is stuck or frustrated, it hands off to your team with the full thread in one shared inbox.
B2B Concierge helps wholesale merchants respond to buyer questions without losing control of important sales conversations. The storefront chat widget answers safe questions from uploaded knowledge and store data, while quote, order change, and account questions are routed to the sales team in Slack for review and reply.
- Automatic product catalog syncing for up-to-date agent knowledge.
- Order lookup and status tracking to answer customer inquiries instantly.
- AI agents access real-time inventory and product details without switching syste
- AI answers safe wholesale questions from your store and knowledge base
- Route quotes, order changes, and account requests to Slack
- Upload PDF, TXT, or Markdown sales docs for grounded replies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatterMate AI Chat & Helpdesk |  Concierge B2B |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatterMate AI Chat & Helpdesk | Concierge B2B |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChatterMate AI Chat & Helpdesk | Concierge B2B |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | ChatterMate AI Chat & Helpdesk | Concierge B2B |
|---|---|---|
| Shopify category rank | #424(ahead) | #917 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 28, 2025 | Jul 15, 2026 |
| Languages | 1 | 1 |
| Developer | Chattermate | CoreLink |
FAQ
ChatterMate AI Chat & Helpdesk and Concierge B2B: common questions
- Is ChatterMate AI Chat & Helpdesk or Concierge B2B cheaper?
- Both list a free plan. Paid plans start at $19/month for ChatterMate AI Chat & Helpdesk and $29/month for Concierge B2B. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatterMate AI Chat & Helpdesk lists 8 the others don’t mention, such as AI chatbots, Business hours, Chat assignment, Chat buttons. Concierge B2B lists 3 the others don’t mention, such as Customer insights, File upload, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.